Senior Manager, IT Infrastructure - Technology Services

Irving Oil; New Brunswick; On-site; CAD 160,000 - 256,000; Full time

Benefits offered by this job

Fitness facility

Onsite nurse

Café access

Annual bonus

Job summary

Irving Oil is seeking a Senior Manager, IT Infrastructure - Technology Services to lead End User Services, Service Desk, Endpoint Management, and IAM teams across Canada, the US, and Ireland. The role focuses on secure, scalable technology services aligned with security standards and enterprise architecture.

The position requires a University degree in a related field and 10+ years in IT with at least 5 years in leadership, plus experience in global service delivery and cybersecurity

Qualifications

• University degree in a relevant discipline.
• 10+ years in information technology with at least 5 years in leadership.
• Experience leading enterprise infrastructure, end-user computing, IAM, cybersecurity, and global service delivery.

Responsibilities

• Lead and develop End User Services, Service Desk, Endpoint Management, and IAM teams across Canada, the US, and Ireland.
• Establish and maintain enterprise technology standards, governance frameworks and operational processes.
• Oversee delivery and continual improvement of core infrastructure services including telecommunications and end-user computing environments.
• Lead implementation, support, and optimization of physical security technologies (access control, door security, surveillance).
• Provide strategic direction for IT Service Desk operations and improve service quality and user experience.
• Direct endpoint management including software deployment, patching, lifecycle management and vulnerability management.
• Partner with Cyber Security to strengthen infrastructure security and regulatory compliance.
• Establish metrics and reporting on service performance, reliability, and technology outcomes.

Skills

End User Services

Endpoint Management

Active Directory

Identity and Access Management

Vulnerability Management

Education

University degree in Computing/Engineering

Tools

ServiceNow

Job description

As a Senior Manager, IT Infrastructure - Technology Services, you will lead and coordinate infrastructure, end user services, service desk, endpoint management, and identity and access management teams across Canada, the United States, and Ireland. Your goal will be to deliver secure, reliable, and scalable technology services that support business operations while ensuring alignment with enterprise architecture, security standards, and organizational priorities. Your success will come from driving operational excellence, fostering collaboration across regions, and delivering consistent employee technology experience through standardized processes, governance, and service delivery models.

What We Offer

• Work Environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
• Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities

• Lead and develop End User Services, Service Desk, Endpoint Management, and Identity and Access Management teams across Canada, the United States, and Ireland, ensuring alignment with corporate standards, business priorities, and cybersecurity requirements
• Establish and maintain enterprise technology standards, governance frameworks, and operational processes that enable secure, scalable, and consistent infrastructure and support services
• Oversee the delivery and continual improvement of core infrastructure services, including telecommunications, wireless technologies, collaboration tools, and end-user computing environments
• Lead the implementation, support, and optimization of physical security technologies, including access control, door security, and surveillance systems across multiple locations
• Provide strategic direction for IT Service Desk operations, enhancing service quality, issue resolution, and overall employee technology experience
• Direct endpoint management capabilities, including software deployment, operating system patching, device lifecycle management, compliance initiatives, and vulnerability management practices
• Partner with Cyber Security teams to strengthen infrastructure security, reduce risk, and ensure compliance with corporate policies, industry standards, and regulatory obligations
• Establish operational metrics and reporting that measure service performance, system reliability, user satisfaction, and technology outcomes while providing insights to business and IT leadership
• Manage vendor relationships, budgets, resources, technology investments, and strategic initiatives while contributing to the development and execution of enterprise IT strategies

Your Skills

• Strong knowledge of End User Services, Endpoint Management, Active Directory, Identity and Access Management, and vulnerability management within a complex enterprise environment
• Experience with IT service management frameworks and tools, including ServiceNow, along with a solid understanding of service level agreements and service delivery best practices
• Knowledge of physical security technologies, including access control systems, door security platforms, and surveillance camera systems supporting multi-site operations
• Strong leadership, people management, and relationship-building skills with the ability to lead high-performing teams across diverse geographies
• Strong analytical, problem-solving, and decision-making capabilities with the ability to prioritize effectively in a fast-paced environment
• Excellent communication and stakeholder management skills with the ability to present technical concepts in business-friendly language

Your Experience

• University degree in Computer Science, Information Technology, Information Systems, Engineering, or a related discipline
• Minimum of 10 years of progressive experience in information technology, including at least 5 years in a leadership capacity
• Experience leading enterprise infrastructure, end-user computing, identity and access management, cybersecurity, and global service delivery functions

The expected salary range for this position is $114,943 - $183,909. Placement within the range will be based on relevant experience, qualifications and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.