Senior Manager, IT Infrastructure - Technology Services

Irving Oil Ltd.; Saint John; Hybrid; CAD 115,000 - 184,000; Full time

Benefits offered by this job

Fitness facility access

Annual bonus plan

Pension plan

Parking allowance

Flexible Benefits Plan (3 levels)

Paid vacation

Option to purchase additional vacation

Wellness allowance

Employee & Family Assistance Program

Paid volunteer day

Volunteer opportunities

Donation matching program

Job summary

Irving Oil is seeking a senior IT Infrastructure leader to manage End User Services, Service Desk, Endpoint Management, and IAM across multiple regions. The role emphasizes alignment with corporate standards, security, and scalable support for a global workforce.

You will guide enterprise infrastructure standards, oversee service delivery, and drive improvements in user experience, governance, and vendor management within a family-owned energy group.

Qualifications

• Experience with enterprise infrastructure and global service delivery.
• Strong knowledge of IT service management frameworks.
• Experience with cybersecurity alignment in large organizations.

Responsibilities

• Lead and develop End User Services, Service Desk, Endpoint Management, and IAM teams across Canada, the US, and Ireland.
• Establish enterprise technology standards and governance for secure, scalable infrastructure.
• Oversee delivery and improvement of core infrastructure services and end-user computing environments.
• Lead implementation and optimization of physical security technologies across locations.
• Provide strategic direction for IT Service Desk operations and user experience.
• Direct endpoint management including software deployment, patching, lifecycle and vulnerability practices.
• Partner with Cyber Security to strengthen infrastructure security and compliance.
• Establish metrics and reporting on service performance and reliability.
• Manage vendor relationships, budgets, and investments while contributing to IT strategy.

Skills

End User Services

Endpoint Management

Active Directory

Identity and Access Mgmt

Vulnerability management

ServiceNow

Leadership

Communication

Education

University degree in Computer Science / IT / IS / Engineering

Tools

ServiceNow

Job description

What We Offer:

• Work Environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
• Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

• Lead and develop End User Services, Service Desk, Endpoint Management, and Identity and Access Management teams across Canada, the United States, and Ireland, ensuring alignment with corporate standards, business priorities, and cybersecurity requirements
• Establish and maintain enterprise technology standards, governance frameworks, and operational processes that enable secure, scalable, and consistent infrastructure and support services
• Oversee the delivery and continual improvement of core infrastructure services, including telecommunications, wireless technologies, collaboration tools, and end-user computing environments
• Lead the implementation, support, and optimization of physical security technologies, including access control, door security, and surveillance systems across multiple locations
• Provide strategic direction for IT Service Desk operations, enhancing service quality, issue resolution, and overall employee technology experience
• Direct endpoint management capabilities, including software deployment, operating system patching, device lifecycle management, compliance initiatives, and vulnerability management practices
• Partner with Cyber Security teams to strengthen infrastructure security, reduce risk, and ensure compliance with corporate policies, industry standards, and regulatory obligations
• Establish operational metrics and reporting that measure service performance, system reliability, user satisfaction, and technology outcomes while providing insights to business and IT leadership
• Manage vendor relationships, budgets, resources, technology investments, and strategic initiatives while contributing to the development and execution of enterprise IT strategies

Your Skills:

• Strong knowledge of End User Services, Endpoint Management, Active Directory, Identity and Access Management, and vulnerability management within a complex enterprise environment
• Experience with IT service management frameworks and tools, including ServiceNow, along with a solid understanding of service level agreements and service delivery best practices
• Knowledge of physical security technologies, including access control systems, door security platforms, and surveillance camera systems supporting multi-site operations
• Strong leadership, people management, and relationship-building skills with the ability to lead high-performing teams across diverse geographies
• Strong analytical, problem-solving, and decision-making capabilities with the ability to prioritize effectively in a fast-paced environment
• Excellent communication and stakeholder management skills with the ability to present technical concepts in business-friendly language

Your Experience:

• University degree in Computer Science, Information Technology, Information Systems, Engineering, or a related discipline
• Minimum of 10 years of progressive experience in information technology, including at least 5 years in a leadership capacity
• Experience leading enterprise infrastructure, end-user computing, identity and access management, cybersecurity, and global service delivery functions

The expected salary range for this position is $114,943 - $183,909. Placement within the range will be based on relevant experience, qualifications and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.