Senior ServiceNow Solutions Architect

irvingoil; New Brunswick; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Onsite fitness facility

Annual bonus plan

Pension plan

Parking allowance

Flexible Benefits Plan

Paid vacation

Wellness allowance

Volunteer day & donation matching

Job summary

Irving Oil is seeking a ServiceNow Solutions Specialist to develop, administer, integrate, and continuously improve the ServiceNow platform. You will work with business teams, technology partners, and vendors to deliver secure, scalable solutions aligned with enterprise standards and security requirements.

The role emphasizes collaboration, problem-solving, and the ability to identify opportunities that enhance processes, drive business value, and support platform growth.

Qualifications

• College diploma or university degree in information technology, computer science, software development, or a related field.
• 3 to 5 years of experience in application development, administration, or support, including hands-on experience with ServiceNow.
• ServiceNow CAD and CSA certifications.
• ServiceNow training or credentials in UI Builder, Platform Analytics, Predictive Intelligence, Hardware Asset Management, IntegrationHub, and REST integrations.
• Experience developing and configuring ServiceNow solutions using JavaScript and related web technologies.
• Experience with ServiceNow integrations, enhancements, testing, deployments, and production support.
• Experience working with business stakeholders, IT teams, and vendors to deliver technology solutions.

Responsibilities

• Develop, configure, administer, and support ServiceNow applications, workflows, forms, scripts, dashboards, and platform capabilities.
• Work with business stakeholders to understand requirements, assess options, and translate needs into scalable ServiceNow solutions.
• Design, develop, and support integrations between ServiceNow and other enterprise systems using REST APIs and IntegrationHub.
• Identify opportunities to automate processes, improve user experience, and increase platform value.
• Troubleshoot and resolve moderate to complex platform, application, integration, and performance issues.
• Plan and perform testing, coordinate user acceptance reviews, and support controlled deployments of enhancements.

Skills

ServiceNow development

Solution design

Stakeholder collaboration

Analytical thinking

Documentation

Training & knowledge transfer

Mentoring

Governance & security

Education

College diploma or university degree in IT/CS/software development

Job description

Irving Oil is seeking a ServiceNow Solutions Specialist to develop, administer, integrate, and continuously improve the ServiceNow platform. You will work with business teams, technology partners, and vendors to deliver secure, scalable solutions aligned with enterprise standards and security requirements.

The role emphasizes collaboration, problem-solving, and the ability to identify opportunities that enhance processes, drive business value, and support platform growth.