Global IT Infrastructure & Service Delivery Leader

Irving Oil Ltd.; Canada; On-site; CAD 115,000 - 184,000; Full time

Benefits offered by this job

Annual bonus plan

Pension plan

Parking allowance

Flexible benefits plan

Vacation with buy option

Wellness allowance

Volunteer days and donation matching

Job summary

Irving Oil Ltd. is seeking a Senior Manager, IT Infrastructure - Technology Services to lead End User Services, Service Desk, Endpoint Management, and IAM across Canada, the US, and Ireland. You will drive standards, governance, and secure, scalable operations aligned with enterprise security policies.

The role requires strong leadership, strategic thinking, and collaboration with Cyber Security to reduce risk while delivering a consistent employee technology experience.

Qualifications

• Minimum 10 years of progressive IT experience with at least 5 years in a leadership role.
• Experience leading enterprise infrastructure, end-user computing, IAM, cybersecurity, and global service delivery.
• Strong knowledge of End User Services and endpoint management.

Responsibilities

• Lead and develop End User Services, Service Desk, Endpoint Management, and IAM teams across Canada, the US, and Ireland.
• Establish and maintain enterprise technology standards, governance frameworks, and operational processes for secure, scalable infrastructure and support.
• Oversee delivery and continual improvement of core infrastructure services including telecommunications, wireless technologies, and collaboration tools.
• Direct endpoint management, including software deployment, OS patching, device lifecycle, and vulnerability management practices.
• Partner with Cyber Security to strengthen infrastructure security and regulatory compliance.
• Establish operational metrics and reporting to measure service performance and stakeholder satisfaction.

Skills

End User Services

Endpoint Management

Identity and Access Management

Active Directory

Vulnerability Management

IT Service Management (ITSM)

ServiceNow

Security Compliance

Education

University degree in Computer Science/Information Tech/IS/Engineering

Tools

ServiceNow

Active Directory

Job description

Irving Oil Ltd. is seeking a Senior Manager, IT Infrastructure - Technology Services to lead End User Services, Service Desk, Endpoint Management, and IAM across Canada, the US, and Ireland. You will drive standards, governance, and secure, scalable operations aligned with enterprise security policies.

The role requires strong leadership, strategic thinking, and collaboration with Cyber Security to reduce risk while delivering a consistent employee technology experience.