Senior Implementation Specialist, Payroll- HRO

Fairygodboss; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Support for mental health and well-being

Ongoing training and development opportunities

Flexibility to balance work and personal time

Job summary

Fairygodboss is looking for a Sr. Implementation Specialist, Payroll to join their team in Toronto, Ontario. In this role, you will deliver enterprise-level payroll services and manage client accounts through implementation phases, ensuring satisfaction and timely resolution of issues.

The ideal candidate will have over 2 years of payroll experience, effective bilingual communication skills, and proficiency in Excel, contributing to both client satisfaction and seamless project delivery.

Qualifications

• 2+ years of experience in payroll or a related field.
• PCP certification or fundamental NPI courses are an asset.
• Effective communication skills in both English and French.

Responsibilities

• Ensure quality implementation of WFN methodology.
• Analyze and configure client's TLM requirements.
• Oversee various accounts from project initiation.

Skills

Effective communication skills

Client management

Proficiency in Excel

Education

Post-secondary education or related business experience

Job description

Sr. Implementation Specialist, Payroll

ADP is hiring a Sr. Implementation Specialist, Payroll. As a member of our dynamic Implementation team, you will deliver enterprise‑level services such as Payroll, HR, Time and Attendance, and Benefits Solutions to major and national accounts. You will take charge of all aspects of setting up accounts, including analysis, configuration, validation, issue resolution, process training, initial live‑run support, and seamless turnover to Client Services.

Responsibilities

• Ensure Quality Implementation: Be responsible for the quality implementation and setup of ADP's WFN implementation methodology.
• Assess and Configure Needs: Analyze, configure, and understand the client's TLM requirements to properly set up the client's WFN environment.
• Train, Test, and Validate: Conduct training, testing, and validation with the client before participating in the first go‑live.
• Manage Client Accounts: Oversee various accounts from project initiation, supporting the client through all phases of the implementation.
• Handle Risks and Escalations: Manage project risks and escalations to resolution.
• Follow Up and Resolve Issues: Provide timely follow‑up and resolution of open project‑related items.
• Meet Milestones and Deadlines: Ensure project task milestones and due dates are met.
• Achieve Customer Satisfaction: Strive to achieve positive customer satisfaction outcomes.
• Collaborate for Success: Work collaboratively with customers and team members to achieve desired project results.

Required Qualifications

• Post‑secondary education or related business experience.
• PCP certification (an asset) or fundamental NPI courses.
• 2+ years of experience in payroll or a related field.
• Effective communication skills in both English and French, verbal and written.
• Proven experience working directly with clients.
• Exceptional client management and strong interpersonal abilities.
• Ability to work independently, resourceful, and a strong team player.
• Proficiency in Excel.

Preferred Qualifications

• Skilled in organizing, scheduling, and leading effective meetings.
• Adept at multitasking, probing, analyzing, and solving problems.
• Meticulous attention to detail with strong follow‑through.
• Excellent organizational, time management, and prioritization skills.

Benefits & Why You’ll Love Working Here

• Focus on your mental health and well‑being. We offer support for your well‑being.
• Join a company committed to giving back and generating a lasting, positive impact on communities.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program.
• Innovate and problem‑solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily into your everyday life.
• Go Global. With operations around the world, exciting networking opportunities abound.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs and applicant merit, including qualifications, experience, ability, availability, cooperation, and job performance.