Senior GM, Retirement Living Operations & Sales

Chartwell Retirement Residences; Nanaimo; On-site; CAD 90,000 - 130,000; Full time

Job summary

Edgewater by Chartwell, a new independent living community in Nanaimo, seeks a General Manager to lead operations and sales initiatives. You will oversee an interdisciplinary team and ensure exceptional service to residents and families.

The role requires 3–5 years in a leadership position within retirement living or hospitality, with strong communication skills and budget management capabilities. Opportunity to shape a premium resident experience at Edgewater by Chartwell.

Qualifications

• Proven leadership experience in retirement living or hospitality.
• 3–5 years in a leadership role.
• Strong communication with residents, families, and partners.
• Budgeting, financial oversight, and KPI understanding.
• Sales drive and trend analysis within the industry.

Responsibilities

• Lead an interdisciplinary team across management, sales, and front-line staff.
• Plan for succession and onboard key talent.
• Coach and manage performance across the community.
• Drive financial, customer service, and employee engagement results.

Skills

Leadership

Operations management

Sales management

Budgeting

Communication

Job description

Edgewater by Chartwell, a new independent living community in Nanaimo, seeks a General Manager to lead operations and sales initiatives. You will oversee an interdisciplinary team and ensure exceptional service to residents and families.

The role requires 3–5 years in a leadership position within retirement living or hospitality, with strong communication skills and budget management capabilities. Opportunity to shape a premium resident experience at Edgewater by Chartwell.