Resident Experience Manager

Chartwell Retirement Residences; Mississauga; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Safe, inclusive workplace

Competitive compensation

Leadership development opportunities

Warm, welcoming culture

Job summary

Chartwell Retirement Residences is seeking a Resident Experience Manager to lead development and delivery of programs addressing six dimensions of wellness and to create a vibrant, inclusive home for residents. You will collaborate with internal teams and the community to engage residents and deliver personalized concierge services.

You will supervise staff, manage scheduling and budgets, and promote engagement through events and partnerships while upholding safety and high service standards

Qualifications

• Post-secondary education in recreation, gerontology, hospitality, social work, or a related field.
• Minimum 3 years’ experience in life enrichment, community engagement, or program development.
• Strong communication, planning, and leadership skills; ability to engage with a variety of stakeholders.
• Experience supervising teams and delivering exceptional customer service.
• Proficiency in Microsoft Office and comfort with social media tools.
• First Aid certification and willingness to obtain a bus license if required.
• Valid Driver’s License, or reliable means of transportation.

Responsibilities

• Develop and implement programs that support six dimensions of wellness and the home’s unique culture.
• Promote resident engagement through events, volunteerism, and personalized concierge services.
• Collaborate with the marketing team to organize community-focused events and internal communications.
• Build strong partnerships with local organizations and maintain an active presence on social media.
• Lead experiential initiatives like Welcome to Chartwell and Club Chartwell for new residents.
• Supervise team members, oversee scheduling and payroll, and manage departmental budgets.
• Ensure compliance with safety protocols, participate in Manager on Duty rotation, and support residence operations.

Job description

Job Description

Are you passionate about enhancing the lives of seniors through meaningful experiences? As Resident Experience Manager at Chartwell, you’ll lead the development and delivery of diverse programs that meet the social, physical, emotional, and spiritual needs of our residents. You’ll work collaboratively with internal teams and the community to create a vibrant, inclusive environment where residents feel engaged, supported, and truly at home.

What You’ll Do

• Develop and implement programs that support six dimensions of wellness and the home’s unique culture
• Promote resident engagement through events, volunteerism, and personalized concierge services
• Collaborate with the marketing team to organize community-focused events and internal communications
• Build strong partnerships with local organizations and maintain an active presence on social media
• Lead experiential initiatives like Welcome to Chartwell and Club Chartwell to ensure a smooth transition for new residents
• Supervise team members, oversee scheduling and payroll, and manage departmental budgets
• Ensure compliance with safety protocols, participate in Manager on Duty rotation, and support overall residence operations

What You’ll Bring

• Post-secondary education in recreation, gerontology, hospitality, social work, or a related field
• Minimum 3 years’ experience in life enrichment, community engagement, or program development
• Strong communication, planning, and leadership skills; ability to engage with a variety of stakeholders
• Experience supervising teams and delivering exceptional customer service
• Proficiency in Microsoft Office and comfort with social media tools
• First Aid certification and willingness to obtain a bus license if required
• Valid Driver’s License, or reliable means of transportation

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated
• Competitive compensation and benefits
• Opportunities for leadership development and career growth
• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Must be available for occasional evening and weekend shifts
• Some travel and physical activity (e.g. lifting, standing) required
• Comfort using AI and other digital platform systems and tools to support daily work
• Clear Criminal Background Check, VSS and TB Test where required

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.