General Manager

Chartwell Retirement Residences; Nanaimo; On-site; CAD 90,000 - 130,000; Full time

Job summary

Edgewater by Chartwell, a new independent living community in Nanaimo, seeks a General Manager to lead operations and sales initiatives. You will oversee an interdisciplinary team and ensure exceptional service to residents and families.

The role requires 3–5 years in a leadership position within retirement living or hospitality, with strong communication skills and budget management capabilities. Opportunity to shape a premium resident experience at Edgewater by Chartwell.

Qualifications

• Proven leadership experience in retirement living or hospitality.
• 3–5 years in a leadership role.
• Strong communication with residents, families, and partners.
• Budgeting, financial oversight, and KPI understanding.
• Sales drive and trend analysis within the industry.

Responsibilities

• Lead an interdisciplinary team across management, sales, and front-line staff.
• Plan for succession and onboard key talent.
• Coach and manage performance across the community.
• Drive financial, customer service, and employee engagement results.

Skills

Leadership

Operations management

Sales management

Budgeting

Communication

Job description

Job Description

Join something truly special at Edgewater by Chartwell, a brand-new luxury retirement residence in beautiful Nanaimo North on Long Lake. Inspired by the stunning natural surroundings of the West Coast, Edgewater by Chartwell offers an upscale lifestyle designed for active, independent seniors who appreciate comfort, connection, and exceptional service. We are currently seeking a dynamic and driven General Manager to play a key role in bringing this community to life. The General Manager role at Edgewater by Chartwell is an exceptional opportunity for an energetic, motivated leader with operations and sales management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Edgewater by Chartwell is a brand new, stunning Independent Living community that opened in December 2025. As a Chartwell Manager, our vision of Making People’s Lives Better should inspire you. You should exemplify our Five Guidelines, and lead passionate teams whilst holding them accountable for making these guidelines part of their everyday thinking.

Edgewater by Chartwell Independent Living property located in Nanaimo, BC (4979 Wills Rd, Nanaimo, BC V9T 0P4)

Our General Managers are accountable to:

Manage Talent

• Lead an interdisciplinary team of Managers, Sales Consultants and front-line employees;
• Build a strong team: sources, selects and onboards key talent;
• Actively plan for succession;
• Develop employees: coach and manage performance.

Drive Results

• Expect personal accountability
• Recognize and reward results
• Ensure focus on our five Guidelines: Simplify & Innove, Stronger Together, Residents First, Own It and Be Curious
• Focus on our 4 key results: Financial, Customer Service, Employee Engagement,
• Managing Reputational Risk

Lead and Influence

• Lead and embody our New Horizons’ culture;
• Engage employees.

Ensure Commitment to Service Excellence

• Apply service standards to decision making;
• Align with our Five guidelines
• Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess:

• Experience in the Retirement Living, Hospitality, or another relevant sector;
• Minimum of 3-5 years’ experience in a leadership role;
• Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
• Possessing nursing or care experience would be an asset;
• Demonstrated decision-making, problem-solving, and budget management skills;
• Proven ability to develop a strong and cohesive leadership team that embraces Chartwell’s culture and vision;
• Proven financial and business acumen;
• Proven ability to drive sales, KPI’s, and understand trends within the industry.

Internal candidates - must obtain approval from their current General Manager and/or DOS before submitting an application

#INDCOR

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities. Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448. Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.