Corporate General Manager

Chartwell Retirement Residences; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Job summary

Chartwell Retirement Residences seeks a General Manager for a short-term assignment across Western Canada. The role ensures safety, resident well-being, and profitable operation while coordinating with staff and DOS. Travel across Vancouver, Vancouver Island, Calgary and Edmonton is required.

Candidates need a degree or diploma in a relevant field and at least two years in retirement operations or hospitality, with strong leadership and service focus.

Qualifications

• Graduate with a certificate, diploma, or degree in a relevant field.
• Minimum two years in retirement operations or hospitality.
• Proven leadership, interpersonal, and service skills.

Responsibilities

• Ensure safe, secure environment and compliance with regulations.
• Guide daily operations to meet company expectations for a profitable residence.
• Maintain resident life safety and quality of services.
• Address resident/family/staff concerns and report to DOS.
• Oversee regulatory reporting to DOS and property leadership.

Skills

Leadership

Operations Management

Budgeting

Customer Service

Staff Development

Education

Bachelor's / Diploma in Nursing, Social Work, Gerontology, Hospitality or Business

Job description

Job Overview / Purpose

To fill a vacancy in the General Manager’s role within a property on a short term basis. To provide a degree of stability to residents, staff and community.

Travel required across Western Canada (Vancouver, Vancouver Island, Calgary & Edmonton)

Key Accountabilities

• Ensure the provision of a safe, secure environment for all residents. Comply with all levels of legislation.
• The residents’ well-being and comfort is a prime importance and he/she is responsible for identifying decision making points in reference to operations to ensure that the property continues to meet the Company’s expectations for a successful and profitable Retirement Residence.
• Ensure that quality care, resident life safety and services to residents are maintained
• Ensure that all resident/family/staff/community concerns are addressed immediately and directed to Director, Operations & Sales (DOS)
• Ensure that all regulatory inspection reports are reported to DOS

Job Description

Job Overview / Purpose

To fill a vacancy in the General Manager’s role within a property on a short term basis. To provide a degree of stability to residents, staff and community.

Note: Travel required across Western Canada (Vancouver, Vancouver Island, Calgary & Edmonton)

Key Accountabilities

• Ensure the provision of a safe, secure environment for all residents. Comply with all levels of legislation.
• The residents’ well-being and comfort is a prime importance and he/she is responsible for identifying decision making points in reference to operations to ensure that the property continues to meet the Company’s expectations for a successful and profitable Retirement Residence.
• Ensure that quality care, resident life safety and services to residents are maintained
• Ensure that all resident/family/staff/community concerns are addressed immediately and directed to Director, Operations & Sales (DOS)
• Ensure that all regulatory inspection reports are reported to DOS

Resident Relations

• Ensure the provision of a safe, secure environment for all residents. Comply with all levels of legislation.
• The residents’ well-being and comfort is a prime importance and he/she is responsible for identifying decision making points in reference to operations to ensure that the property continues to meet the Company’s expectations for a successful and profitable Retirement Residence.
• Ensure that quality care, resident life safety and services to residents are maintained
• Ensure that all resident/family/staff/community concerns are addressed immediately and directed to Director, Operations & Sales (DOS)
• Ensure that all regulatory inspection reports are reported to DOS

Leadership

• Lead Marketing Management Operations Meetings and provide reports to the DOS
• Represents Management at regular council meetings as required, reviews minutes and responds to requests as required
• Gather identify and decision points in regards to the operations of the property to report to DOS
• Ensure that a solid foundation of day to day operations is maintained

Budget & Financial

• Implement, evaluate and control payroll information practices for the Home to ensure that policies are administered fairly and interpreted correctly by all staff.
• Administering Petty Cash funds for the Home. Keep records as per the Company’s policy and procedure. Submit the petty cash vouchers monthly to Head Office.
• Ensure the continuum of AP & AR adhering to the P&P

Marketing & Occupancy

• Responsible for monitoring the occupancy of the property on a daily basis
• Responsible for the implementation of programs to attract and retain residents.
• Responsible for personal visits in absence of Sales Consultant/CRM
• Responsible for completing RTA/CHIP agreements in accordance to company P&P

Regulatory Compliance

• Make available to Head Office all necessary reports on a timely basis. All reports, letters or dealings with any town officials e.g. Health Inspections, Fire Reports, Building Inspections or any matter as deemed the responsibility of the Parent Company.

Operational and Administrative Systems

• Act as a support to staff in the area of human resources or labor relations and reports any difficulties to their DOS
• Report all incidents that require disciplinary action, including suspension and termination, to their DOS
• Report all major deficiencies to the physical plant or any emergencies to their DOS
• Must be familiar with CSH P&P and direct any non-compliance to DOS
• Must be familiar with RHRA and work in compliance with the regulations

Other

• Must understand the lines of authority, flexibility and communications within the Company and use them effectively to meet his/her responsibilities
• Demonstrate accountability for her/his own actions
• Aware of employee and supervisor’s responsibilities and follow all health and safety policies and procedures.
• Work safely to reduce the risk of injury to self, co-workers, and residents.
• Be alert to, remedy, and promptly report all actual or potentially hazardous situations.
• Wear personal protective equipment (or clothing) as required by task, MSDS, or home policy.
• Conduct themselves in accordance with employee conduct policy while living on site.

Qualifications

• Graduate of a certificate/diploma or degree in nursing, social work, gerontology, hospitality or business.
• Has a minimum of two (2) years relevant experience in the retirement operations or hospitality operations industry.
• Experience in progressively responsible roles where he/she has demonstrated ability in leadership, interpersonal skills, operations, and customer service.
• Demonstrate that he/she is self-directed, accountable, ability to identify and report issues and has proven leader skills.

Working Conditions

• Must be able to participate in extensive travel across Canada West and live on site at the retirement residence at which they are assigned
• Must adhere to confidentially, privacy and conduct procedures while living in the property
• When not assigned to a property, expectation will be to work at corporate office and provide support as assigned
• Flexible hours of work
• Personal vehicle required for local assignments; mileage reimbursed.

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.