SENIOR FIELD CLAIM SPECIALIST AUTO

Allstate; Remote; CAD 82,000 - 98,000; Full time

Job summary

A leading insurance company in Canada seeks an Auto Damage Estimator to join their team. This role involves reviewing damage photos, creating accurate loss estimates, and negotiating settlements with clients. The ideal candidate will have a degree or equivalent experience, provincial adjuster’s licensing, and strong customer service skills. Additionally, proficiency in ADP or Mitchell systems and bilingual fluency in English and French are preferred. The opportunity offers a competitive salary of up to $97,185 and the potential for career advancement.

Qualifications

• Minimum 1-3 years of auto damage estimating experience.
• Provincial adjuster’s licensing preferred.
• Bilingual fluency in English/French preferred.

Responsibilities

• Review damage photos and claim file loss details.
• Create loss damage estimates that accurately represent known damages.
• Explain repair estimates to clients and negotiate settlements.
• Ensure delivery of results within appropriate metrics.
• Provide training and feedback for team members.

Skills

Customer service

Organizational skills

Negotiating skills

Written communication

Verbal communication

Education

University degree/College diploma

Technical Diploma in auto body repair

Tools

ADP system

Mitchell system

Job description

Employer Industry: Insurance

Why consider this job opportunity

• Salary up to $97,185 annually
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a meaningful impact on customer satisfaction and service delivery
• Involvement in continuous improvement initiatives and policy enhancements
• Opportunity to work with cutting‑edge AI technology in the recruitment process

What to Expect (Job Responsibilities)

• Review damage photos and claim file loss details to validate damages are loss‑related
• Create loss damage estimates that accurately represent known damages
• Explain the repair estimate to clients and negotiate settlements
• Ensure the delivery of results within appropriate metrics, including quality and customer satisfaction
• Provide on‑the‑job training and feedback for team members as requested by the manager

What is Required (Qualifications)

• Minimum University degree/College diploma or equivalent work experience
• Provincial adjuster’s licensing and bilingual language fluency (English/French) preferred
• Minimum 1‑3 years of auto damage estimating experience
• Strong customer service, organizational, negotiating, written, and verbal communication skills
• Proficient keyboard skills and computer literacy

How to Stand Out (Preferred Qualifications)

• Technical Diploma or equivalent training in auto body repair
• Experience in estimating vehicles using ADP or Mitchell systems
• Must be I‑CAR Platinum or currently working on attaining this designation
• Willing to enroll in CIP designation

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.