Senior Enterprise Customer Success Manager - Remote NA

Jobgether; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading technology partner is seeking a Customer Success Manager in Canada to manage a portfolio of enterprise customers. You will ensure successful onboarding, adoption, and value realization while establishing relationships with key stakeholders. The role requires 5+ years in Customer Success, ideally in B2B SaaS, and familiarity with CRM tools like Salesforce. Enjoy a flexible remote work environment and opportunities for professional growth in a dynamic, collaborative culture.

Benefits

Flexible remote work environment

Professional growth opportunities

Inclusive and supportive workplace

Qualifications

• 5+ years experience in Customer Success or Account Management.
• Experience supporting enterprise customers in North America.
• Confidence leading executive-level conversations.

Responsibilities

• Manage a portfolio of enterprise customers, driving onboarding and adoption.
• Build relationships with senior customer stakeholders.
• Monitor account health and usage metrics.

Skills

Customer Success Management

Account Management

B2B SaaS

Fluent English

Relationship Building

Strategic Thinking

Tools

Salesforce

HubSpot

Zendesk

Job description

A leading technology partner is seeking a Customer Success Manager in Canada to manage a portfolio of enterprise customers. You will ensure successful onboarding, adoption, and value realization while establishing relationships with key stakeholders. The role requires 5+ years in Customer Success, ideally in B2B SaaS, and familiarity with CRM tools like Salesforce. Enjoy a flexible remote work environment and opportunities for professional growth in a dynamic, collaborative culture.