Senior Enterprise Account Manager

Flexiti; Toronto; On-site; CAD 110,000 - 135,000; Full time

Benefits offered by this job

Comprehensive benefits plan

Bonus program

Job summary

Flexiti Financial Inc. in the GTA is seeking a Senior Key Account Manager to drive growth and manage strategic national merchant relationships. You will oversee account health, align merchant priorities with product, and present insights to executives to optimize profitability.

You will leverage Excel and AI tools to synthesize performance data, collaborate with Marketing, Analytics, Risk, and Customer Support, and drive cross-functional initiatives to scale high-value partnerships.

Qualifications

• 10+ years of proven experience in key account management, relationship sales, or customer success managing enterprise-level clients, ideally within fintech, retail, or SaaS
• Fluency in French and English

Responsibilities

• Enterprise relationship management: Serving as the primary strategic and commercial contact for national corporate brands, managing account health to flag risk early, and building strong, trusted relationships with executive stakeholders
• Internal merchant advocacy: Representing the merchant's needs back into product to shape the offering, and representing Flexiti to ensure the merchant's priorities align with ours
• Commercial growth and profitability: Identifying and executing growth opportunities within your portfolio to increase financing volume and drive revenue, balancing merchant cost-efficiency with Flexiti's revenue goals
• Executive data presentations: Interpreting complex merchant performance data and transforming it into clear narratives for regular business reviews with enterprise leadership
• Data synthesis and interpretation: Moving beyond standard data reporting, using Excel and AI data assistants to pull and analyze account metrics, and reading between the lines to uncover health indicators and portfolio trends
• Operational oversight and alignment: Acting as the strategic bridge between your merchants and Flexiti's internal teams, including Marketing, Analytics, Risk, and Customer Support. You will not be stuck in day-to-day administrative tasks, but you will ensure the overarching operational framework supports account growth and efficiency

Skills

Enterprise relationship management

Bilingual French/English

Executive communication

Excel mastery

AI data tools

Tools

Salesforce

Power BI

Job description

Flexiti Financial Inc. in the GTA is seeking a Senior Key Account Manager to drive growth and manage strategic national merchant relationships. You will oversee account health, align merchant priorities with product, and present insights to executives to optimize profitability.

You will leverage Excel and AI tools to synthesize performance data, collaborate with Marketing, Analytics, Risk, and Customer Support, and drive cross-functional initiatives to scale high-value partnerships.