Key Account Manager

Flexiti; Toronto; On-site; CAD 110,000 - 135,000; Full time

Benefits offered by this job

Comprehensive benefits plan

Bonus program

Job summary

Flexiti Financial Inc. in the GTA is seeking a Senior Key Account Manager to drive growth and manage strategic national merchant relationships. You will oversee account health, align merchant priorities with product, and present insights to executives to optimize profitability.

You will leverage Excel and AI tools to synthesize performance data, collaborate with Marketing, Analytics, Risk, and Customer Support, and drive cross-functional initiatives to scale high-value partnerships.

Qualifications

• 10+ years of proven experience in key account management, relationship sales, or customer success managing enterprise-level clients, ideally within fintech, retail, or SaaS
• Fluency in French and English

Responsibilities

• Enterprise relationship management: Serving as the primary strategic and commercial contact for national corporate brands, managing account health to flag risk early, and building strong, trusted relationships with executive stakeholders
• Internal merchant advocacy: Representing the merchant's needs back into product to shape the offering, and representing Flexiti to ensure the merchant's priorities align with ours
• Commercial growth and profitability: Identifying and executing growth opportunities within your portfolio to increase financing volume and drive revenue, balancing merchant cost-efficiency with Flexiti's revenue goals
• Executive data presentations: Interpreting complex merchant performance data and transforming it into clear narratives for regular business reviews with enterprise leadership
• Data synthesis and interpretation: Moving beyond standard data reporting, using Excel and AI data assistants to pull and analyze account metrics, and reading between the lines to uncover health indicators and portfolio trends
• Operational oversight and alignment: Acting as the strategic bridge between your merchants and Flexiti's internal teams, including Marketing, Analytics, Risk, and Customer Support. You will not be stuck in day-to-day administrative tasks, but you will ensure the overarching operational framework supports account growth and efficiency

Skills

Enterprise relationship management

Bilingual French/English

Executive communication

Excel mastery

AI data tools

Tools

Salesforce

Power BI

Job description

Flexiti is part of the Questrade Financial Group, and shares in Questrade’s mission to help Canadians become much more financially successful and secure.

For nearly 30 years, Questrade Financial Group has been delivering on that mission through investing, banking, mortgages, and real estate. Together, we tilt finance in favour of ambitious Canadians, creating new ways for them to seize the financial future they deserve.

Flexiti is a Canadian fintech, and the financing behind some of the biggest purchases Canadians make. Every one of those sales has two customers: a Canadian ready to buy, and the retail partner earning their trust. We help one buy what matters and the other close the sale. Today, that’s more than a million active customers and thousands of partners across 8,000+ locations.

We’re looking for people who are ready to enter their career inflection point. Mission-driven, exceptional folks that never settle. The work here is hard because the responsibility is real. If that’s the standard you’ve been looking for, keep reading.

Req # 4338

The return on your career investment

• Compensation and incentives built to reward the value you bring.
• RRSP matching of up to 6%.
• Health and wellness resources and programs, including $5,000 in mental health practitioner coverage.
• $5,000 in tuition subsidies for job-related courses, every year.
• 100% parental top-up, up to 26 weeks for birthing parents and 18 weeks for non-birthing parents.
• A hybrid environment, with at least three days in the office built for working together.
• Paid vacation, personal, and sick days.
• A community care day to give back to the causes you care about.

This job posting is for an existing vacancy.

We’re looking for our next Key Account Manager

Flexiti sits at the intersection of fintech, retail, and consumer lending — a $1.6B+ platform serving hundreds of thousands of Canadian consumers through major merchant partnerships. We've spent the last year investing in the foundations: Braze for lifecycle orchestration, Databricks for analytics and segmentation, and a consumer mobile app that's now live. Now we're accelerating, expanding into new verticals, scaling high-velocity partnerships, and building the team and operating model to match our ambitions.

As a Key Account Manager, you will drive the growth and overall success of some of Flexiti's high-value national key merchants. As a core member of our Account Management team, you will take a holistic, big-picture approach: you will oversee the high-level operational success of your accounts, but your primary focus will be commercial.

You are sales-focused, and you understand that the best partnerships are mutually beneficial. You will work to find the sweet spot between optimizing cost-efficiency for the merchant and maximizing profitability for Flexiti. You are comfortable presenting data to C-suite executives, with the analytical ability to look past raw numbers and read between the lines to find actionable trends. You are highly proficient in Excel and comfortable leveraging modern AI tools to gather data, but your real strength lies in interpreting what that data means for the client's business.

The mandate

In This Role, You Will

• Enterprise relationship management: Serving as the primary strategic and commercial contact for national corporate brands, managing account health to flag risk early, and building strong, trusted relationships with executive stakeholders.
• Internal merchant advocacy: Representing the merchant's needs back into product to shape the offering, and representing Flexiti to ensure the merchant's priorities align with ours.
• Commercial growth and profitability: Identifying and executing growth opportunities within your portfolio to increase financing volume and drive revenue, balancing merchant cost-efficiency with Flexiti's revenue goals.
• Executive data presentations: Interpreting complex merchant performance data and transforming it into clear narratives for regular business reviews with enterprise leadership.
• Data synthesis and interpretation: Moving beyond standard data reporting, using Excel and AI data assistants to pull and analyze account metrics, and reading between the lines to uncover health indicators and portfolio trends.
• Operational oversight and alignment: Acting as the strategic bridge between your merchants and Flexiti's internal teams, including Marketing, Analytics, Risk, and Customer Support. You will not be stuck in day-to-day administrative tasks, but you will ensure the overarching operational framework supports account growth and efficiency.

You’re ready for this mandate if you have the following qualifications

• Have 10+ years of proven experience in key account management, relationship sales, or customer success managing enterprise-level clients, ideally within fintech, retail, or SaaS
• Are bilingual, with fluency in French and English
• Have a holistic mindset and can balance commercial drive with a consultative approach to ensure both client satisfaction and corporate profitability
• Have executive presence, with strong communication and presentation skills and the confidence to deliver insights and lead discussions in front of corporate executives
• Are highly proficient in Excel, understand how to manipulate data, and are adept at using modern tools such as AI to surface the information you need to make strategic recommendations
• Have strong problem-solving skills and can navigate complex corporate structures, balance operational realities with strategic goals, and proactively drive accounts forward

Nice to have

• Have industry knowledge in retail, consumer finance, integrated software, or e-commerce
• Have knowledge of Salesforce and Power BI

Additional Information

This position sits within Flexiti Financial Inc., part of Questrade Financial Group, in Operations - Client Management.

This position reports to the Senior Manager, Account Management and has no direct reports. You will partner closely with the other Key Account Managers on the Account Management team.

This is a Full Time Regular position based in the GTA.

Compensation Information

• Base salary range: $110,000 - $135,000
• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Base salary range

$110,000 - $135,000 CAD

Technology and AI

We mix human ingenuity with advanced technology. For ambitious builders like you, we provide the latest technology to enable your creativity. You'll have everything you need to build the best outcomes and products for our clients.

Diversity and Inclusion

At Questrade Financial Group of Companies, we’re committed to fostering a diverse, inclusive, and accessible work environment where individuals are treated with dignity and respect. Our global team reflects the diversity of the communities we serve and operate in.

Accessibility statement

Candidates selected for an interview are contacted directly. If you require accommodation during the recruitment or selection process, please let us know. We will work with you to meet your needs.

AI in hiring

Questrade Financial Group of companies Applicant Tracking System uses artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.