Senior Customer Experience Lead — Banking & Digital Tools

Scotiabank; Abbotsford; On-site; CAD 25,000 - 30,000; Part time

Job summary

Scotiabank Abbotsford Banking Centre in Abbotsford, BC is seeking a Senior Customer Experience Associate for 18.75 hours per week. The role focuses on delivering exceptional service and guiding customers along their financial journey.

You will act as lobby leader, promote digital banking, and assist with basic sales opportunities, while supporting a collaborative, inclusive team culture and ongoing development.

Responsibilities

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
• Build strong customer relationships and deliver excellent customer service

Job description

Scotiabank Abbotsford Banking Centre in Abbotsford, BC is seeking a Senior Customer Experience Associate for 18.75 hours per week. The role focuses on delivering exceptional service and guiding customers along their financial journey.

You will act as lobby leader, promote digital banking, and assist with basic sales opportunities, while supporting a collaborative, inclusive team culture and ongoing development.