Branch Customer Experience Lead: Digital Banking

Scotiabank; Laval (administrative region); On-site; CAD 42,000 - 63,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Career development opportunities

Internal training and advancement

Job summary

Scotiabank is seeking an enthusiastic Senior Customer Experience Associate in Laval, QC. You will be the face and heart of our branch, delivering outstanding service while guiding customers through digital options and simple sales opportunities.

Flexibility and teamwork are essential as you support clients along their financial journey. The role emphasizes customer relationships, clear communication, and a proactive approach to meeting branch targets, with development opportunities and

Qualifications

• Build strong customer relationships and deliver excellent service.
• Uncover and solve customers’ needs in a busy branch.
• Explain complex banking concepts in simple terms.
• Demonstrate eagerness to learn and succeed in a target-driven environment.

Responsibilities

• Act as lobby leader, triaging and assisting customers.
• Identify and fulfill simple sales opportunities, including accounts, pre-approved credit, and GICs.

Skills

Customer service

Sales skills

Communication

Digital banking knowledge

Team orientation

Tools

Mobile banking apps

Job description

Scotiabank is seeking an enthusiastic Senior Customer Experience Associate in Laval, QC. You will be the face and heart of our branch, delivering outstanding service while guiding customers through digital options and simple sales opportunities.

Flexibility and teamwork are essential as you support clients along their financial journey. The role emphasizes customer relationships, clear communication, and a proactive approach to meeting branch targets, with development opportunities and