Client Success Manager

Kira Talent; Canada; Hybrid; CAD 66,000 - 82,000; Full time

Benefits offered by this job

MacBook provided

$1,000 professional development budget

Four weeks of vacation annually

$2,500 health spending account

$500 wellness spending account

Comprehensive RRSP matching program

Job summary

A dynamic technology firm in Canada is seeking a Client Success Manager to enhance customer relationships and drive platform adoption. The role involves managing client accounts, ensuring satisfaction, and identifying growth opportunities. Ideal candidates have at least three years of relevant experience, preferably in SaaS, and a passion for fostering strong client connections. The position offers a competitive salary range and a strong commitment to professional development and inclusive workplace culture.

Qualifications

• 3+ years of experience in customer-facing roles, ideally in SaaS companies.
• Proficient in exceeding renewal and upsell targets.
• Skilled at building trusted advisor relationships with clients.

Responsibilities

• Manage a portfolio of clients and drive customer satisfaction.
• Lead client onboarding processes to ensure success on the platform.
• Proactively identify growth opportunities within existing accounts.

Skills

Customer success

Account management

Business development

SaaS experience

Cross-functional teamwork

Job description

Founded in 2012, Kira Talent transforms the admissions process by integrating on-demand, timed video, and written assessments with structured live interview technology. Our platform complements existing admissions requirements, allowing institutions to see the real people behind the application—not just the numbers.

The Team

At Kira, we tackle complex challenges in higher education by creating elegant, user-friendly products. We’re a lean, highly collaborative team that moves quickly and works cross‑functionally to drive success for both schools and applicants. If you have an entrepreneurial spirit and thrive in a startup environment, you’ll love it here.

We’re committed to fostering an open, honest, and respectful workplace, shaped by the people within it. Our team values diversity and inclusion, and we strive to build and support talent that reflects our diverse culture.

The Role

Client Success Managers are at the heart of what makes Kira one of the highest customer‑rated platforms in the higher education space. In this role, you’ll continue building that reputation by promoting Kira’s client‑centric, service‑driven mission as we scale to support growing demand. Own the end‑to‑end management of client accounts, including renewals, upsells, and expansion opportunities. You will be responsible for onboarding new clients, providing ongoing support, and driving growth throughout their customer lifecycle with Kira. Acting as a trusted consultant, you’ll collaborate with a diverse range of schools to ensure they maximize the value of our platform while identifying opportunities for long‑term success and expansion. As someone who thrives in a fast‑paced and collaborative work environment, you’ll approach challenges with a creative lens and a can‑do attitude, providing clients with excellent, timely, and friendly service, building relationships with key stakeholders, offering guidance on best practices, and helping inspire new approaches and ideas that will have a direct impact on their admissions process.

Key Responsibilities

• Managing a portfolio of customers and conducting proactive outreach and structured engagement to drive revenue retention, growth, and customer satisfaction
• Client Renewals & Upsells: Proactively manage contract renewals with a strong sales mindset, ensuring high retention rates and minimal churn. Identify and capitalize on opportunities to expand contract value by uncovering new revenue streams within the existing client base.
• Client Onboarding & Education: Lead the onboarding process for new clients, ensuring they are fully equipped to succeed on the Kira platform. Provide guidance on best practices, technology utilization, and methodology to maximize value and adoption.
• Customer Relationship Management & Success: Build and nurture strong client relationships by going beyond traditional service interactions. Develop a deep understanding of each client’s goals, key performance metrics, and success criteria. Proactively identify opportunities to support their objectives, ensuring they maximize the value of the Kira platform.
• Client Engagement, Adoption & Advocacy: Proactively drive client engagement by identifying opportunities to enhance satisfaction and maximize product adoption. Leverage client data and usage insights to recommend strategic initiatives that improve their experience and outcomes.
• Cultivate relationships to expand Kira’s reach by securing client referrals to other programs that may benefit from our platform. Additionally, foster customer advocacy by identifying and supporting enthusiastic clients willing to participate in webinars, provide references, contribute guest blog posts, and share their success stories.

Compensation

Base Salary Range: CAD $66,000–$82,000

What Excites Us

We are looking for a candidate with SaaS experience who is passionate about building strong customer relationships and ensuring clients achieve maximum value from our platform. Your ability to drive client satisfaction will play a key role in maximizing revenue growth within your portfolio.

You thrive on helping others succeed and excel in fast‑paced, dynamic environments where entrepreneurial thinking and collaboration are essential. You’re not just adaptable—you embrace change, challenge the status quo, and bring curiosity, energy, and relentless drive to everything you do. If you love solving problems, pushing boundaries, and making an impact, we can’t wait to hear from you!

Qualifications

• 3+ years of relevant work experience in customer‑facing customer success, account management, or business development organizations (SaaS companies experience is a benefit).
• Experience in meeting and exceeding renewal, upsell, and expansion revenue targets.
• Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
• Nurturing and empathetic with a positive attitude and energetic personality.
• Experience in cross‑functional team environments.
• Enjoy being challenged by a fast‑paced environment.

Benefits

• Equipment: A MacBook will be provided to all employees.
• Professional Development: Annual $1,000 professional development budget to support your growth.
• Learning Opportunities: Participate in our regular Lunch & Learns.
• Social Activities: Join our TGIF hangouts (held virtually during remote work) and quarterly company‑wide Town Halls, followed by fun activities.
• Vacation: Enjoy four (4) weeks of vacation annually, plus an office shutdown between Christmas and New Year’s.
• $2,500 health spending account.
• $500 wellness spending account.
• A comprehensive RRSP matching program through WealthSimple, matching up to 5% of your annual base salary.

How to Apply

We encourage you to apply if you meet at least 80% of the qualifications listed in this job description.

Kira Talent is committed to fostering a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

If you require disability‑related accommodations during any part of the application or hiring process, please get in touch with us at [e-mail]. We will gladly accommodate your needs to ensure a fair and accessible process for all.