Senior Change Specialist

Scotiabank; Toronto; On-site; CAD 75,000 - 90,000; Full time

Job summary

A leading bank in the Americas is seeking a Senior Change Specialist in Toronto. This role involves designing and delivering communication and training materials to support change initiatives. The ideal candidate will have a degree in a related field and 2–4 years of experience in change management or training, preferably in financial services. Strong communication and interpersonal skills are essential. Join a diverse team committed to maintaining an inclusive environment.

Qualifications

• 2–4 years’ experience in change management support or training, preferably in financial services.
• Demonstrated experience developing effective content and presentations.
• Working knowledge of Retail Branch and Contact Centre performance measures.

Responsibilities

• Design and deliver communications and training materials for change initiatives.
• Support front line teams in adopting new processes and tools.
• Monitor effectiveness of change initiatives and report insights.

Skills

Strong communication skills

Change management experience

Training material development

Interpersonal skills

Facilitation skills

Education

Degree or diploma in Business, HR, Communications, or related field

Job description

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Requisition ID: 242260

Join a purpose driven winning team, committed to results, in an inclusive and high performing culture.

The Senior Change Specialist is responsible for providing advanced operational, communications, and training support for change initiatives across retail sales channels. This role works closely with the Manager, Channel Change Support and other team members to ensure front line staff are prepared, informed, and equipped to adopt new processes, tools, and programs. The Senior Change Specialist develops high quality content, presentations, and support materials, contributing to the successful execution and sustainment of change, driving salesforce effectiveness and supporting client interactions.

In this role you will:

• Designs, develops, and delivers communications, training materials, and presentations for change initiatives to front line teams.
• Creates engaging content (written, visual, and digital) to support change adoption and sustainment.
• Provides operational support for the implementation and ongoing success of new processes, tools, and programs.
• Acts as a resource for front line staff, responding to queries, gathering feedback, and escalating issues as needed.
• Monitors feedback, adoption rates, and effectiveness of change initiatives, reporting insights and recommendations to the Manager, Channel Change Support.
• Collaborates with team members and business partners to ensure alignment and consistency in change support and messaging.
• Acts with urgency and efficiency in delivering high quality outputs, demonstrating strong attention to detail and accountability to timelines.
• Ensures adherence to Scotiabank's Values, Code of Conduct, and Global Sales Principles, and maintains effective business controls and compliance.
• Understands and applies the Bank’s risk appetite and risk culture in day to day activities and decisions.

Do you have the skills that will enable you to succeed in this role?

• Degree or diploma in Business, HR, Communications, or related field preferred.
• 2–4 years’ experience in change management support, communications, training, or frontline enablement, preferably in financial services.
• Demonstrated experience developing content, presentations, and training materials.
• Strong communication, facilitation, and interpersonal skills.
• Experience supporting operational or change initiatives.
• Working knowledge of Retail Branch and Contact Centre performance measures.
• Bilingual (French, Spanish) considered an asset, but not required.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.