Security Service Technician

spottersecurityinc; Markham; On-site; CAD 52,000 - 76,000; Full time

Job summary

Spotter Security is seeking an Experienced Security Service Technician for hands-on field work across the Greater Toronto Area. The role involves installing, maintaining, and repairing IP video, access control, and alarm systems, with regular travel and on-site service.

You will inspect, test, and diagnose faults, read blueprints, and complete detailed service reports. Strong problem-solving, independence, and customer-focused communication are essential for success.

Qualifications

• 3–5+ years installing/servicing cabling, cameras, alarms, and access control.
• Experience with major manufacturers: Avigilon, Milestone, Genetec, Axis.

Responsibilities

• Install, maintain, and repair electronic security equipment (IP video, access control, alarm systems, integrations).
• Inspect and test equipment and assemblies to diagnose faults.
• Read blueprints and technical drawings and interpret them.
• Complete scheduled maintenance visits with thorough documentation.
• Submit accurate Work Orders and Post-Service Reports, with images and details.
• Interact professionally with customers and report to Service/Tech Manager.

Skills

IP video

Access control

Alarm systems

Networking

Diagnostics

Documentation

Tools

Avigilon

Milestone

Genetec

Axis

ExacQ

OpenEye

DSC

Brivo

Job description

About the Role

Spotter Security is looking for an Experienced Security Service Technician who thrives on solving problems, learning quickly, and working independently. This is a hands-on, field-based position involving regular travel across the GTA, with occasional work beyond the region as needed.

Location: Greater Toronto Area (GTA)
Position Type: Full-Time (35-44 hrs/week)

Key Responsibilities

Service & Technical Work

• Install, maintain, and repair electronic security equipment (IP video, access control, alarm systems, integrations, etc.).
• Inspect and test equipment and assemblies to diagnose, locate, and resolve faults.
• Perform hands‑on work indoors and outdoors in a variety of environments.
• Complete scheduled maintenance visits with thorough documentation.
• Resolve assigned service tickets independently.
• Read and interpret blueprints and technical drawings.
• Use specialized tools and diagnostic equipment.
• Ensure all work meets quality standards and safety requirements.

Customer Service & Reporting

• Interact professionally with customers and ensure complete satisfaction.
• Submit accurate Work Orders and detailed Post-Service Reports, including images and descriptions.
• Communicate effectively with the Service and Technology Manager.
• Escalate complex technical issues where required.

Work Schedule & Expectations

• Monday–Friday, 35–44 hours per week.
• Occasional overtime or weekend shifts.
• Participate in after‑hours service rotation.
• Extensive local travel; may work at multiple sites within a single day.

Qualifications

Required Experience

• 3–5+ years installing and/or servicing cabling, cameras, alarms, access control systems, or related technologies.
• Experience with at least some of the following manufacturers: Avigilon, Milestone, S2, Genetec, Axis, ExacQ, DSC, Alarm.com, Brivo, Eagle Eye, OpenEye, Kantech.

Technical Skills

• Strong understanding of IP video systems, access control, alarm systems, and integrations.
• Strong networking and IT knowledge, including troubleshooting and software updates.
• Ability to independently diagnose, resolve, and

Required Certifications & Documentation

• Valid full G-Class Ontario driver’s license.
• Clean driving abstract.
• Clear criminal background check.
• Eligible to work legally in Canada.
• Ministry-approved Working at Heights certification.
• Boom/Scissor lift and/or Bucket Truck safety training.

Other Assets

• Additional product or manufacturer certifications.

What We're Looking For

• Excellent problem-solving abilities.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal guidance.
• Hands-on, detail-oriented, and dependable.
• Comfortable working in diverse environments and weather conditions.