Security Systems Service Technician

SSRG; Burnaby; On-site; CAD 73,000 - 94,000; Full time

Benefits offered by this job

Health & dental benefits for full‑time

Referral bonuses

Professional development & career成长

Mentorship culture

Employee discounts

Company vehicle and allowances

Overtime opportunities

Job summary

Scarlet Security & Risk Group (SSRG) is seeking a Security Systems Service Technician to install, program, and service CCTV, access control, and intrusions. You will diagnose issues, perform maintenance, and train clients while documenting tests and service records.

The role includes on‑call support and potential travel to varied sites. Ideal candidates have 5+ years in integrated security, experience with major platforms, and a TQ certification or active progression.

Qualifications

• 5+ years of experience in integrated security or low‑voltage systems.
• Experience servicing and supporting integrated security systems, including upgrades, expansions, and commissioning projects.
• Post‑secondary education in electronics is an asset.
• Technical troubleshooting, repair skills and system programming experience.
• Clear communication with clients and team members.

Responsibilities

• Install, program, and service security systems including CCTV and access control.
• Diagnose, troubleshoot, and repair system issues across platforms.
• Perform routine maintenance to ensure reliability.
• Train end-users on system operation and basic troubleshooting.
• Maintain service records and test documentation.
• Support system upgrades, expansions, and small installation projects.
• On‑call support as needed.

Skills

Technical troubleshooting

System programming

Time management

Clear communication

On-call readiness

Education

Post-secondary education in electronics

Tools

KEYSCAN

ICT

DSC

Honeywell Vista

Genetec

Avigilon

Milestone

AMAG

Kantech

Gallagher

Lenel

SES

AIPHONE

Job description

Join our growing Systems Integration team and help support, maintain, and optimize integrated security technologies across British Columbia. As a Security Systems Service Technician, you will be responsible for the ongoing support, maintenance, troubleshooting, and repair of electronic security systems, including CCTV, access control, intrusion detection, and related low-voltage infrastructure. This role offers the opportunity to work directly with clients, resolve technical challenges, and help ensure critical security systems remain reliable and fully operational. Scarlet Security & Risk Group (SSRG) is an ISO31000, ISO9001 and ISO45001 certified company and one of Canada's leading security companies. We provide a variety of client-centric security, technology, risk management, and investigation solutions to customers across the country. Our diverse, highly qualified team members and relentless commitment to excellence create superior results for our clients.

Responsibilities

• Install, program, and service security systems including CCTV, access control, intrusion alarms (ULC fire monitoring systems and non-ULC), intercoms and perimeter detection
• Focus on diagnosing, troubleshooting, and repairing system issues across multiple platforms
• Perform routine maintenance and inspections to ensure systems remain reliable and fully operational
• Work closely with clients to identify issues, explain solutions, and provide responsive support
• Maintain accurate service records, reports, and test documentation
• Train end-users on system operation and basic troubleshooting
• Stay current with evolving technologies, products, and industry standards
• Follow all safety guidelines and company procedures
• Participate in on‑call support as needed
• Assist, guide, and mentor junior technicians when required
• Support system upgrades, expansions, and small installation projects

Requirements

• 5+ years of experience in integrated security or low‑voltage systems
• Experience servicing and supporting integrated security systems, including upgrades, expansions, and commissioning projects
• Valid Trades Qualification (TQ) certification, or currently working toward certification
• Valid driver's licence with clean record
• Experience and/or certifications with systems such as KEYSCAN, ICT, DSC, Honeywell Vista, Genetec, Avigilon, Milestone, AMAG, Kantech, Gallagher, Lenel, SES, AIPHONE, and others is considered an asset.
• Post‑secondary education in electronics or a related field is an asset
• Technical troubleshooting, repair skills and system programming experience
• Ability to manage service calls independently with minimal supervision
• Good organization and time management
• Clear communication with clients and team members
• Ability to be available for On‑Call rotations

Working Conditions

• Requires lifting (up to 50 lbs.), climbing, and working at heights
• Work may be indoors or outdoors, including construction environments
• May involve confined spaces, travel, and moderate noise levels
• This role may require occasional travel

Company Perks

• $35-$45 per hour
• Health & dental benefits for full‑time employees
• Up to $1,000 in referral bonuses when your friends join the team
• Professional Development & Internal Career Growth Opportunities (Training and Systems Certifications)
• A culture of respect and mentorship
• Access to exclusive employee discounts on over 5000 products & services
• Company vehicle, fuel card, phone allowance/company phone, tool allowance, and overtime opportunities available.
• Work with a wide variety of technologies across commercial, industrial, institutional, healthcare, government, and critical infrastructure environments.

Salary: $35 - $45 per hour