Security Service Technician

Double Vision Group Inc.; Markham; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Spotter Security is seeking an Experienced Security Service Technician for field-based work across the Greater Toronto Area. You will install, maintain, troubleshoot, and repair IP video, access control, and alarm systems while documenting work and providing excellent customer service.

The role requires 3–5+ years in related security tech, strong networking/IT knowledge, and the ability to read blueprints. A valid Ontario driver’s license and background check are required.

Qualifications

• 3–5+ years installing/servicing cabling, cameras, alarms, access control or related tech.
• Experience with at least some of the listed manufacturers (e.g., Avigilon, Milestone, Genetec, Axis).
• Strong IP networking/IT knowledge and diagnostic ability.
• Ability to read blueprints/technical drawings and interpret specs.

Responsibilities

• Install, maintain, and repair electronic security equipment (IP video, access control, alarms).
• Inspect/test equipment to diagnose faults and resolve issues.
• Perform hands-on work indoors/outdoors in diverse environments.
• Complete scheduled maintenance visits with thorough documentation.
• Resolve service tickets independently and escalate when needed.
• Read and interpret blueprints/technical drawings.
• Use specialized tools/diagnostic equipment.
• Ensure work meets quality and safety standards.
• Interact professionally with customers and ensure satisfaction.
• Submit accurate work orders and post-service reports with images/descriptions.
• Communicate with Service/Technology Manager and team.

Skills

IP video systems

Access control

Alarm systems

Networking

Diagnostics

Tools

Avigilon

Milestone

S2

Genetec

Axis

ExacQ

DSC

Alarm.com

Brivo

Eagle Eye

OpenEye

Kantech

Job description

About the Role

Spotter Security is looking for an Experienced Security Service Technician who thrives on solving problems, learning quickly, and working independently. This is a hands‑on, field‑based position involving regular travel across the GTA, with occasional work beyond the region as needed.

You’ll be responsible for providing exceptional service to our customers by installing, maintaining, troubleshooting, and repairing a wide range of electronic security systems - both hardware and software. The ideal candidate has strong technical capabilities, excellent people skills, and the ability to operate with minimal supervision.

Location: Greater Toronto Area (GTA)

Position Type: Full‑Time (35-44 hrs/week)

Key Responsibilities

Service & Technical Work

• Install, maintain, and repair electronic security equipment (IP video, access control, alarm systems, integrations, etc.).
• Inspect and test equipment and assemblies to diagnose, locate, and resolve faults.
• Perform hands‑on work indoors and outdoors in a variety of environments.
• Complete scheduled maintenance visits with thorough documentation.
• Resolve assigned service tickets independently.
• Read and interpret blueprints and technical drawings.
• Use specialized tools and diagnostic equipment.
• Ensure all work meets quality standards and safety requirements.

Customer Service & Reporting

• Interact professionally with customers and ensure complete satisfaction.
• Submit accurate Work Orders and detailed Post‑Service Reports, including images and descriptions.
• Communicate effectively with the Service and Technology Manager.
• Escalate complex technical issues where required.

Work Schedule & Expectations

• Monday–Friday, 35–44 hours per week.
• Occasional overtime or weekend shifts.
• Participate in after‑hours service rotation.
• Extensive local travel; may work at multiple sites within a single day.

Qualifications

Required Experience

• 3–5+ years installing and/or servicing cabling, cameras, alarms, access control systems, or related technologies.
• Experience with at least some of the following manufacturers: Avigilon, Milestone, S2, Genetec, Axis, ExacQ, DSC, Alarm.com, Brivo, Eagle Eye, OpenEye, Kantech.

Technical Skills

• Strong understanding of IP video systems, access control, alarm systems, and integrations.
• Strong networking and IT knowledge, including troubleshooting and software updates.
• Ability to independently diagnose, resolve, and elevate complex issues.

Required Certifications & Documentation

• Valid full G‑Class Ontario driver’s license.
• Clean driving abstract.
• Clear criminal background check.
• Eligible to work legally in Canada.
• Ministry‑approved Working at Heights certification.
• Boom/Scissor lift and/or Bucket Truck safety training.

Other Assets

• Additional product or manufacturer certifications.

What We’re Looking For

• Excellent problem‑solving abilities.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal guidance.
• Hands‑on, detail‑oriented, and dependable.
• Comfortable working in diverse environments and weather conditions.