Security Operations Centre Operator - Team Lead

Paladin Security Group; London; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Daily pay option

Uniforms with dry cleaning and tailor

License reimbursement

Paid vacation and sick days

Training opportunities

Job summary

Paladin Security Group in London, Ontario is seeking a Security Operations Centre Operator - Team Lead to serve as the central point of contact for physical security operations and incident management. You will lead and support a team of security guards, monitor alarms, and complete detailed video review reports to support response activities.

You will also manage ID/access requests, maintain SOC inventory, and ensure documentation complies with provincial regulations and company standards.

Qualifications

• Post-secondary diploma or certificate in Computer Science, Business Administration, Office Administration, or equivalent experience.
• Strong technical skills with hardware, software, server settings, OneDrive and Microsoft Office 365 (Excel and PowerPoint).
• Demonstrated leadership, communication and interpersonal skills.
• Strong organizational skills with complex problem-solving abilities and attention to detail.
• Ability to manage multiple priorities and work under tight deadlines.

Responsibilities

• Act as the central point of contact for physical security operations and incident management.
• Lead and support a team of security guards while assisting with operational oversight.
• Monitor security alarms, ensuring timely response, escalation, and notification.
• Complete detailed video review reports for approved investigations to support response activities.
• Manage phone and email correspondence related to ID and access control requests.
• Maintain and catalogue SOC inventory, including access card stock and related materials.
• Ensure proper documentation is completed in compliance with provincial regulations and company standards.

Skills

Leadership

Communication

Interpersonal skills

Organization

Problem solving

Attention to detail

Multitasking

Hardware

Software

Server settings

OneDrive

Microsoft Office 365

Education

Post-secondary diploma in Computer Science

Post-secondary diploma in Business Administration

Post-secondary diploma in Office Administration

Tools

OneDrive

Microsoft Office 365

Job description

Security Operations Centre Operator - Team Lead

Overtime Methodology: Averaging Agreement - calculation after 88 hours bi-weekly.

Site Overview

Canada Life is a professional corporate environment providing financial and insurance services. The facility relies on strong access control, active security monitoring, and exemplary customer service to maintain a safe, welcoming environment for all employees and visitors.

What You'll Be Doing

Act as the central point of contact for physical security operations and incident management.

Lead and support a team of security guards while assisting with operational oversight.

Monitor security alarms, ensuring timely response, escalation, and notification.

Complete detailed video review reports for approved investigations to support response activities.

Manage phone and email correspondence related to ID and access control requests.

Maintain and catalogue SOC inventory, including access card stock and related materials.

Ensure proper documentation is completed in compliance with provincial regulations and company standards.

Must Haves

Minimum 0 to 1 year of experience in a related role.

Post-secondary diploma or certificate in Computer Science, Business Administration, Office Administration, or equivalent experience.

Strong technical skills, including hardware, software, server settings, OneDrive, and Microsoft Office 365 (Excel and PowerPoint).

Demonstrated leadership, communication, and interpersonal skills.

Strong organizational skills, complex problem-solving abilities, and attention to detail.

Ability to manage multiple priorities and work effectively under tight deadlines.

Nice-to-Haves

Prior experience working in a Security Operations Centre (SOC) or monitoring center environment.

What's In It For You?

• Competitive pay rate with a comprehensive benefits package.
• Work today, get paid today – daily pay option available.
• Free uniforms along with dry cleaning and tailoring allowances.
• Security license reimbursement.
• Paid vacation and sick days.
• Ongoing professional development and training opportunities.

Application Deadlines

Internal Closing Date: November 9, 2026

External Closing Date: December 31, 2026

Why Join Our Team?

Paladin Security: Great Place To Work Certified 2026 – Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.