Seasonal Retail Customer Experience Associate

Indigo-Books-; Burlington; On-site; CAD 15,000 - 25,000; Part time

Job summary

Indigo Burlington hiring a 2026 Seasonal Customer Experience Representative for a part-time seasonal role in the Customer Service department. You’ll join a team dedicated to creating joyful moments for customers in a busy retail environment.

You will support daily store operations, engage with customers on the floor, and help maintain a welcoming, story-driven shopping experience while adapting to varying shifts and store needs.

Responsibilities

• Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
• Use merchandising standards to create a visually appealing, stimulating store
• Create a warm and welcoming environment in our stores
• Add joy to our customers' lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Role model Indigo’s High Performance Characteristics
• Seek information regarding new products, promotions and programs
• Contribute to an environment where health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience
• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Job description

Indigo Burlington hiring a 2026 Seasonal Customer Experience Representative for a part-time seasonal role in the Customer Service department. You’ll join a team dedicated to creating joyful moments for customers in a busy retail environment.

You will support daily store operations, engage with customers on the floor, and help maintain a welcoming, story-driven shopping experience while adapting to varying shifts and store needs.