Seasonal Customer Experience Advocate

Indigo; Toronto; On-site; CAD 17,000 - 23,000; Part time

Job summary

Indigo is hiring a Seasonal Customer Experience Representative to support daily store operations and create a welcoming atmosphere for customers. This part-time role involves assisting with inventory, merchandising, and connecting shoppers with products that tell a story.

You will engage customers on the floor, navigate flexible hours (including evenings, weekends, and holidays), and contribute to a team that values authentic service, teamwork, and a passion for reading and ideas.

Responsibilities

• Support the daily operations of the store before or after opening hours (5 AM or 10 PM start time).
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise.
• Use merchandising standards to create a visually appealing, stimulating store.
• Create a warm and welcoming environment in our stores.
• Add joy to our customers' lives.
• Leverage our product to tell stories.
• Engage and connect with our customers on the floor.
• Curate specific product collections for each customer you meet.
• Role model Indigo's High Performance Characteristics.
• Seek information regarding new products, promotions and programs.
• Contribute to an environment where health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers.
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Job description

Indigo is hiring a Seasonal Customer Experience Representative to support daily store operations and create a welcoming atmosphere for customers. This part-time role involves assisting with inventory, merchandising, and connecting shoppers with products that tell a story.

You will engage customers on the floor, navigate flexible hours (including evenings, weekends, and holidays), and contribute to a team that values authentic service, teamwork, and a passion for reading and ideas.