Seasonal Customer Experience Specialist (Part-Time, Bilingual)

Indigo-Books-; Toronto; On-site; CAD 20,000 - 29,000; Part time

Job summary

Indigo is seeking a Seasonal Customer Experience Representative in Canada to support daily store operations and deliver an engaging customer journey. You will assist with inventory, merchandising, and creating welcoming in-store experiences while telling stories about products.

This role requires flexibility to work varied hours, including evenings and weekends, and the ability to lift items up to 40 pounds. Bilingual French/English is a plus; prior retail exposure is beneficial.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Ability to be mobile on the sales floor for extended periods of time.
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role).
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Responsibilities

• Support the daily operations of the store, before or after the store closes (5AM or 10PM start time).
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise.
• Use merchandising standards to create a visually appealing, stimulating store.
• Create a warm and welcoming environment in our stores.
• Add joy to our customers' lives.
• Leverage our product to tell stories.
• Engage and connect with our customers on the floor.
• Curate specific product collections for each customer you meet.
• Role model Indigo's High Performance Characteristics
• Seek information regarding new products, promotions and programs
• Contribute to an environment where health and safety is a top priority and staff participate in ensuring safety
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Skills

Customer service

Inventory management

Merchandising

Communicating on floor

Job description

Indigo is seeking a Seasonal Customer Experience Representative in Canada to support daily store operations and deliver an engaging customer journey. You will assist with inventory, merchandising, and creating welcoming in-store experiences while telling stories about products.

This role requires flexibility to work varied hours, including evenings and weekends, and the ability to lift items up to 40 pounds. Bilingual French/English is a plus; prior retail exposure is beneficial.