Seasonal Customer Experience Storyteller

Indigo; Oakville; On-site; CAD 17,000 - 25,000; Part time

Job summary

Indigo is seeking a seasonal store associate for Oakville, Ontario to support daily operations, assist customers on the floor, and curate product selections. You will contribute to an engaging, joy-filled shopping journey and help tell the stories behind our products.

The role requires flexibility for early mornings, evenings, weekends and holidays, with a focus on creating a welcoming, safe store environment and delivering outstanding service. Bilingual English/French is a plus.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Ability to be mobile on the sales floor for extended periods of time.
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role).
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset.

Responsibilities

• Support the daily operations of the store, before or after the store closes (5AM or 10PM start time).
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise.
• Use merchandising standards to create a visually appealing, stimulating store.
• Create a warm and welcoming environment in our stores.
• Add joy to our customers' lives.
• Leverage our product to tell stories.
• Engage and connect with our customers on the floor.
• Curate specific product collections for each customer you meet.
• Role model Indigo’s High Performance Characteristics.
• Seek information regarding new products, promotions and programs.
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers.
• Take accountability to respond to customer feedback in a timely manner.
• Hold self and others accountable. Own self-development and provide continuous feedback to colleagues and Leadership Team.
• Share ideas with Leadership Team on how to improve the employee and customer experience

Skills

Retail experience

Customer service

Flexibility

Bilingual (French/English)

Job description

Indigo is seeking a seasonal store associate for Oakville, Ontario to support daily operations, assist customers on the floor, and curate product selections. You will contribute to an engaging, joy-filled shopping journey and help tell the stories behind our products.

The role requires flexibility for early mornings, evenings, weekends and holidays, with a focus on creating a welcoming, safe store environment and delivering outstanding service. Bilingual English/French is a plus.