Seasonal Customer Experience Specialist

SmartRecruiters, Inc.; Ottawa; On-site; CAD 23,000 - 25,000; Part time

Job summary

Indigo in Ottawa is seeking a Seasonal Customer Experience Representative for a part-time role. You will support daily store operations, greet customers, and help curate product selections while delivering an engaging shopping experience.

The position offers a fixed-term contract with flexible hours and a focus on helping customers discover and connect with our books and lifestyle products. Bilingual English/French is valued for the role.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Ability to be mobile on the sales floor for extended periods of time.
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role).
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset.

Responsibilities

• Support the daily operations of the store, before or after the store closes (5AM or 10PM start time).
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise.
• Use merchandising standards to create a visually appealing, stimulating store.
• Create a warm and welcoming environment in our stores.
• Add joy to our customers' lives.
• Leverage our product to tell stories.
• Engage and connect with our customers on the floor.
• Curate specific product collections for each customer you meet.
• Role model Indigo’s High Performance Characteristics.
• Seek information regarding new products, promotions and programs.
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers.
• Take accountability to respond to customer feedback in a timely manner.
• Hold self and others accountable.
• Own self-development and provide continuous feedback to colleagues and Leadership Team.
• Share ideas with Leadership Team on how to improve the employee and customer experience.

Job description

Indigo in Ottawa is seeking a Seasonal Customer Experience Representative for a part-time role. You will support daily store operations, greet customers, and help curate product selections while delivering an engaging shopping experience.

The position offers a fixed-term contract with flexible hours and a focus on helping customers discover and connect with our books and lifestyle products. Bilingual English/French is valued for the role.