Seasonal Customer Experience Specialist – Books & Joy

SmartRecruiters, Inc.; West Vancouver; Hybrid; CAD 22,000 - 30,000; Part time

Job summary

Indigo seeks a Seasonal Customer Experience Representative to support store operations in Canada. This part-time role involves inventory, merchandising, and curating customer experiences, with flexibility for early mornings, evenings, weekends and holidays.

Bilingual French/English is required in Québec; other languages are a bonus. The position highlights Indigo's commitment to human-centered customer experiences, AI-enabled tools, and a culture focused on joy, learning, and teamwork.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Flexible schedule including evenings, weekends, holidays, overnights and early mornings (if required for the role).
• Bilingualism (French/English) is required in Québec; other languages are an asset.

Responsibilities

• Support the daily operations of the store before or after the store closes (5 or 6AM start time).
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise.
• Use merchandising standards to create a visually appealing, stimulating store environment.
• Create a warm and welcoming environment in our stores.
• Engage and connect with our customers on the floor.
• Curate specific product collections for each customer you meet.
• Take accountability to respond to customer feedback in a timely manner.
• Share ideas with Leadership Team on how to improve the employee and customer experience.

Skills

Bilingual (French/English)

Retail experience

Job description

Indigo seeks a Seasonal Customer Experience Representative to support store operations in Canada. This part-time role involves inventory, merchandising, and curating customer experiences, with flexibility for early mornings, evenings, weekends and holidays.

Bilingual French/English is required in Québec; other languages are a bonus. The position highlights Indigo's commitment to human-centered customer experiences, AI-enabled tools, and a culture focused on joy, learning, and teamwork.