Seasonal Customer Experience Associate

LCBO; Woolwich; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Online learning

Discounts on products

Employee assistance program

Job summary

The LCBO is hiring Holiday Customer Service Representatives to support Ontario stores from November 16 to December 31, 2026. You’ll work on-site, operate the POS system, and assist customers with a strong emphasis on service and safety throughout the holiday season.

Training will cover product knowledge across wine, beer, cider and spirits, enabling you to guide customers and contribute to a memorable shopping experience. Availability includes Fridays evenings and weekend shifts.

Qualifications

• Experience delivering friendly customer service in a retail setting.
• Comfortable working on-site and handling POS transactions.
• Able to work as part of a team and follow store procedures.

Responsibilities

• Serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience.
• Ask for donations as part of our Spirit of Sustainability campaign.
• Participate in the Customer Experience and Postal Code Survey campaigns.
• Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized and safe for all.
• Lift cases of various sizes and weights (up to 40 lbs./18 kg) repeatedly while standing for long periods of time.

Skills

Customer service

Cash handling

Teamwork

Bilingual English/French

Tools

POS system

Job description

The LCBO is hiring Holiday Customer Service Representatives to support Ontario stores from November 16 to December 31, 2026. You’ll work on-site, operate the POS system, and assist customers with a strong emphasis on service and safety throughout the holiday season.

Training will cover product knowledge across wine, beer, cider and spirits, enabling you to guide customers and contribute to a memorable shopping experience. Availability includes Fridays evenings and weekend shifts.