Seasonal Ambassador

Lush North America; London; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading natural cosmetics brand in London, Ontario is looking for a Seasonal Ambassador. The role focuses on enhancing customer experiences and driving sales through product knowledge. Ideal candidates have excellent customer service skills and the flexibility to work varied hours, including weekends. Pay is CAD 17.50 per hour, with opportunities to engage in impactful brand education.

Qualifications

• Ability to work in a fast-paced environment with changing priorities.
• Passion for skincare and ethical business practices.
• Flexible schedule including evenings and weekends.

Responsibilities

• Drive sales utilizing StoreForce results.
• Deliver a world-class customer experience.
• Educate customers on brand values.

Skills

Excellent customer service skills

Flexibility to adapt to changing situations

Knowledge about natural beauty

Job description

Overview

Position: Seasonal Ambassador

Hours: 0-39 hours/week

Contract: Seasonal Ambassador, Seasonal Ambassador

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer’s shoes and think about what would make their day. Whether it’s providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

For our Seasonal Ambassadors, it’s not just about selling soap – it’s about making a positive impact on the world, one bar at a time!

Responsibilities

• Sales and Customer Experience: Drive sales by utilizing StoreForce dashboard results and seeking feedback to exceed goals. Take ownership of results and actively work to grow the store’s overall sales.
• Customer Experience: Consistently deliver a world-class customer experience. Connect with customers, identify needs by listening and asking open-ended questions, demonstrate product benefits, and seek opportunities to enhance the customer’s day.
• Building the Brand: Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement to help bring in more traffic and inspire others to join in making a positive impact.
• Product Passion: Continuously expand product knowledge with ongoing learning about Lush products, ingredients, and benefits to confidently make informed recommendations.

Team Involvement

• Development: Use Lush resources to develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development, assess performance, and seek feedback and opportunities to improve skills.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication, actively listen to teammates’ perspectives on DEIB, foster belonging, promote teamwork, and recognize each employee’s contributions.

Operational Excellence

• Time and Attendance: Be punctual, reliable, and present. Participate in teamwork, prioritize wellbeing, and stay updated with company news.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Use Visual Merchandising guidelines to adjust product displays based on sales to improve the shopper experience.
• Policies and Procedures: Follow company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Strong problem-solving skills for day-to-day operations
• Experience in a team environment
• Experience in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

London, Ontario — Pay: 17.50 CAD per hour

Best of luck

Best of luck on your job search, and don’t forget to follow us to learn more!

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and leadership from organizations and communities we work with.