SCM & P2P Support Analyst - SAP & OpenInvoice

NSB-Omega; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

NSB Omega in Calgary, AB, is seeking an SCM Support Analyst to deliver Tier 1 supply chain software and process support for internal and external clients. You will handle inquiries across SAP MM, FICO, PM, PS, OpenInvoice, Ariba, Maximo, and related systems, while coordinating with the SCM Systems Team and offshore resources.

Reporting to the Team Lead, SCM Support Services, you will analyze issues, triage workflow delays, drive process improvements, and help evolve the SSC Support Desk

Qualifications

• Be legally entitled to work in Canada.
• Have a high school diploma.
• 3+ years’ experience in P2P or related business.
• Excellent understanding of procure to pay processes.
• Experience with SAP MM.
• Be detail oriented and accurate.
• Strong verbal and written communication skills.
• Strong time management skills to support large volumes.
• Work independently.
• Ability to thrive in a collaborative, fast-paced team environment.
• Assets: Post-Secondary education, OpenInvoice, Maximo, ServiceNow, Ariba.

Responsibilities

• Receive, analyze and resolve incoming SCM related inquiries from suppliers, Business Units, and internal users as Tier 1 support across SAP modules MM, FICO, PM, PS and connected apps.
• Utilize ServiceNow to respond to inquiries, monitor tickets, and ensure timely resolution.
• Provide Tier 1 support of P2P applications including SAP, OpenInvoice, Ariba, Maximo, and ServiceNow.
• Support execution of P2P process improvements in collaboration with SCM Shared Services and other departments.
• Coordinate SAP MM issues/enhancements/upgrades with SCM Systems Team, IT and offshore resources.
• Triage SAP Staging Table and P2P workflow processing delays, coordinating resolution.

Skills

Procure-to-Pay expertise

Communication skills

Time management

Independence

Collaboration in fast-paced teams

Education

Post-Secondary education

High school diploma

Tools

SAP

OpenInvoice

Ariba

Maximo

ServiceNow

Microsoft Office

Job description

NSB Omega in Calgary, AB, is seeking an SCM Support Analyst to deliver Tier 1 supply chain software and process support for internal and external clients. You will handle inquiries across SAP MM, FICO, PM, PS, OpenInvoice, Ariba, Maximo, and related systems, while coordinating with the SCM Systems Team and offshore resources.

Reporting to the Team Lead, SCM Support Services, you will analyze issues, triage workflow delays, drive process improvements, and help evolve the SSC Support Desk