SCM Support Analyst

NSB-Omega; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

NSB Omega in Calgary, AB, is seeking an SCM Support Analyst to deliver Tier 1 supply chain software and process support for internal and external clients. You will handle inquiries across SAP MM, FICO, PM, PS, OpenInvoice, Ariba, Maximo, and related systems, while coordinating with the SCM Systems Team and offshore resources.

Reporting to the Team Lead, SCM Support Services, you will analyze issues, triage workflow delays, drive process improvements, and help evolve the SSC Support Desk

Qualifications

• Be legally entitled to work in Canada.
• Have a high school diploma.
• 3+ years’ experience in P2P or related business.
• Excellent understanding of procure to pay processes.
• Experience with SAP MM.
• Be detail oriented and accurate.
• Strong verbal and written communication skills.
• Strong time management skills to support large volumes.
• Work independently.
• Ability to thrive in a collaborative, fast-paced team environment.
• Assets: Post-Secondary education, OpenInvoice, Maximo, ServiceNow, Ariba.

Responsibilities

• Receive, analyze and resolve incoming SCM related inquiries from suppliers, Business Units, and internal users as Tier 1 support across SAP modules MM, FICO, PM, PS and connected apps.
• Utilize ServiceNow to respond to inquiries, monitor tickets, and ensure timely resolution.
• Provide Tier 1 support of P2P applications including SAP, OpenInvoice, Ariba, Maximo, and ServiceNow.
• Support execution of P2P process improvements in collaboration with SCM Shared Services and other departments.
• Coordinate SAP MM issues/enhancements/upgrades with SCM Systems Team, IT and offshore resources.
• Triage SAP Staging Table and P2P workflow processing delays, coordinating resolution.

Skills

Procure-to-Pay expertise

Communication skills

Time management

Independence

Collaboration in fast-paced teams

Education

Post-Secondary education

High school diploma

Tools

SAP

OpenInvoice

Ariba

Maximo

ServiceNow

Microsoft Office

Job description

NSB Omega is searching for an SCM Support Analyst for our MAJOR Oil & Gas Client in Calgary, AB.

Assignment Description

Reporting to the Team Lead, SCM Support Services, the SCM Support Analyst will provide Supply Chain Management related application and process support to all internal and external clients. The analyst will focus on specific categories of support within the team, provide cross coverage within the team, and endeavor to provide support for all categories within the team.

• Receive, analyze and resolve incoming Supply Chain Management related application/process inquiries from suppliers, Business Units, and internal users as Tier 1 support. Including but not limited to purchase orders, service entry sheets, goods receipts, invoice, payment, and rate validation; SAP modules MM, FICO, PM, PS and various connected applications such as OpenInvoice, Ariba, and TRACK.
• Utilize the ServiceNow ticket management system to respond to inquiries, monitor tickets, and action response times to ensure resolution achieves defined metrics, undertaking appropriate escalation procedures when required.
• Provide Tier 1 support of P2P applications including SAP, OpenInvoice, Ariba, Maximo, and ServiceNow.
• Support the execution of P2P process improvements to suppliers and internal users in collaboration with SCM Shared Services, Accounts Payable, Category Management, Master Data, Taxation, and other departments to ensure Cenovus has a best-in-class P2P process.
• Assess the requirements of internal and external customers to determine possible solutions to business issues and recommend enhancement/development of business processes.
• Coordinate SAP MM issues/enhancements/upgrades in partnership with the SCM Systems Team, IT and external offshore resources.
• Triage SAP Staging Table and P2P workflow processing delays/issues. Assist in coordinating resolution.
• Participate in evolution of the Supply Chain Service Center (SSC) Support Desk Strategy and Sustainment.
• Drive Stakeholder Engagement and Business Unit (BU) relationship development.
• Reject or redirect Service Receipts/invoices transmitted via OpenInvoice.
• Resend Service Entry Sheet and Goods Receipt acknowledgements transmitted via OpenInvoice.
• Provide support, as required, to other functions within the SSC.

Forward thinking

Change agility

Technical professional skills

Drives for results

Customer Service oriented

Supply Chain Management process

Microsoft Office products

ServiceNow

SAP

Qualifications

Musts:

• Be legally entitled to work in Canada
• Have a high school diploma
• 3+ years’ experience in P2P or related business
• Excellent understanding of procure to pay processes
• Experience with SAP MM
• Be detail oriented and accurate
• Strong verbal and written communication skills
• Strong time management skills to support large volumes
• Work independently
• Ability to thrive in a collaborative, fast-paced team environment

Assets:

• Post-Secondary education
• Experience with OpenInvoice, Maximo, ServiceNow, Ariba

Physical:

• Office Based desk work