SCM & P2P Support Analyst (Contract)

Adecco; Calgary; On-site; CAD 41,000 - 55,000; Full time

Job summary

Adecco in Calgary is seeking an SCM Support Analyst on a 4-month contract to provide frontline Tier 1 support for SCM and P2P applications, including SAP MM and related tools. You will support internal stakeholders and suppliers, resolve issues, and drive continuous improvement across the Supply Chain Service Center.

You will handle ServiceNow tickets, coordinate with IT and external partners, and help optimize procurement and invoicing workflows while delivering excellent customer service in a

Qualifications

• Legally entitled to work in Canada.
• Minimum 3 years of experience supporting P2P/SCM or related processes.
• Strong understanding of procurement and P2P workflows.
• Hands-on experience with SAP MM and related enterprise apps.

Responsibilities

• Provide Tier 1 support for SCM and P2P processes including POs, service entry sheets, goods receipts, invoices, and rate validations.
• Respond to inquiries about SAP and connected apps (OpenInvoice, Ariba, Maximo, TRACK, ServiceNow).
• Manage ServiceNow tickets and meet SLAs, escalating when needed.
• Troubleshoot SAP MM and P2P workflow issues and address processing delays.
• Support procurement and invoicing with suppliers and internal stakeholders.
• Assist with P2P process improvements with SCM Shared Services and related teams.
• Coordinate SAP MM enhancements with IT and external support.
• Engage stakeholders and maintain strong supplier relationships.
• Process invoice/service receipt rejections and resend system acknowledgements in OpenInvoice.
• Provide cross-functional support to other SCM activities.

Skills

Customer service

Communication

Time management

Problem solving

Team collaboration

Education

High school diploma

Post-secondary in SCM/Business

Tools

SAP MM

OpenInvoice

Ariba

Maximo

ServiceNow

Job description

Adecco in Calgary is seeking an SCM Support Analyst on a 4-month contract to provide frontline Tier 1 support for SCM and P2P applications, including SAP MM and related tools. You will support internal stakeholders and suppliers, resolve issues, and drive continuous improvement across the Supply Chain Service Center.

You will handle ServiceNow tickets, coordinate with IT and external partners, and help optimize procurement and invoicing workflows while delivering excellent customer service in a