SCM Support Analyst

Omega AS; Calgary; Presencial; CAD 65 000 - 90 000; Tempo integral

Resumo da oferta

NSB Omega in Calgary, AB is seeking an SCM Support Analyst to deliver Supply Chain Management application and process support to internal and external clients. You will focus on P2P activities, including SAP MM, OpenInvoice, Ariba, and related systems, and act as a first line responder within our SSC.

You will work with cross-functional teams, manage tickets in ServiceNow, and help drive process improvements while maintaining high-quality service and stakeholder satisfaction in a fast-paced

Qualificações

• Legal working entitlement in Canada.
• High school diploma or equivalent.
• 3+ years’ experience in P2P or related business.
• Excellent understanding of procure to pay processes.
• Experience with SAP MM.

Responsabilidades

• Receive, analyze and resolve Tier 1 supply chain inquiries (POs, invoices, etc.).
• Use ServiceNow to respond, monitor, and escalate tickets.
• Provide Tier 1 support for SAP MM, OpenInvoice, Ariba, Maximo.
• Assist in P2P process improvements with multiple internal teams.
• Assess internal/external requirements and recommend enhancements.
• Coordinate SAP MM issues with SCM Systems Team and IT.
• Triage SAP Staging Table and P2P delays; coordinate resolution.
• Contribute to SSC Support Desk strategy and sustainment.
• Drive stakeholder engagement and BU relationships.
• Manage OpenInvoice entries: reject/redirect and resend receipts.

Conhecimentos

P2P processes

SAP MM

Communication

Time management

Independent work

Formação académica

Post-Secondary education

Ferramentas

ServiceNow

OpenInvoice

Ariba

Maximo

Descrição da oferta de emprego

NSB Omega is searching for an SCM Support Analyst for our MAJOR Oil & Gas Client in Calgary, AB.

Assignment Description

Reporting to the Team Lead, SCM Support Services, the SCM Support Analyst will provide Supply Chain Management related application and process support to all internal and external clients. The analyst will focus on specific categories of support within the team, provide cross coverage within the team, and endeavor to provide support for all categories within the team.

• Receive, analyze and resolve incoming Supply Chain Management related application/process inquiries from suppliers, Business Units, and internal users as Tier 1 support. Including but not limited to purchase orders, service entry sheets, goods receipts, invoice, payment, and rate validation; SAP modules MM, FICO, PM, PS and various connected applications such as OpenInvoice, Ariba, and TRACK.
• Utilize the ServiceNow ticket management system to respond to inquiries, monitor tickets, and action response times to ensure resolution achieves defined metrics, undertaking appropriate escalation procedures when required.
• Provide Tier 1 support of P2P applications including SAP, OpenInvoice, Ariba, Maximo, and ServiceNow.
• Support the execution of P2P process improvements to suppliers and internal users in collaboration with SCM Shared Services, Accounts Payable, Category Management, Master Data, Taxation, and other departments to ensure Cenovus has a best-in-class P2P process.
• Assess the requirements of internal and external customers to determine possible solutions to business issues and recommend enhancement/development of business processes.
• Coordinate SAP MM issues/enhancements/upgrades in partnership with the SCM Systems Team, IT and external offshore resources.
• Triage SAP Staging Table and P2P workflow processing delays/issues. Assist in coordinating resolution.
• Participate in evolution of the Supply Chain Service Center (SSC) Support Desk Strategy and Sustainment.
• Drive Stakeholder Engagement and Business Unit (BU) relationship development.
• Reject or redirect Service Receipts/invoices transmitted via OpenInvoice.
• Resend Service Entry Sheet and Goods Receipt acknowledgements transmitted via OpenInvoice.
• Provide support, as required, to other functions within the SSC.

Forward thinking

Change agility

Technical professional skills

Drives for results

Customer Service oriented

Supply Chain Management process

Microsoft Office products

ServiceNow

SAP

Qualifications

Musts:

• Be legally entitled to work in Canada
• Have a high school diploma
• 3+ years’ experience in P2P or related business
• Excellent understanding of procure to pay processes
• Experience with SAP MM
• Be detail oriented and accurate
• Strong verbal and written communication skills
• Strong time management skills to support large volumes
• Work independently
• Ability to thrive in a collaborative, fast-paced team environment

Assets:

• Post-Secondary education
• Experience with OpenInvoice, Maximo, ServiceNow, Ariba

Physical:

• Office Based desk work