SCM Support Analyst

Adecco; Calgary; Presencial; CAD 41 000 - 55 000; Tempo integral

Resumo da oferta

Adecco in Calgary is seeking an SCM Support Analyst on a 4-month contract to provide frontline Tier 1 support for SCM and P2P applications, including SAP MM and related tools. You will support internal stakeholders and suppliers, resolve issues, and drive continuous improvement across the Supply Chain Service Center.

You will handle ServiceNow tickets, coordinate with IT and external partners, and help optimize procurement and invoicing workflows while delivering excellent customer service in a

Qualificações

• Legally entitled to work in Canada.
• Minimum 3 years of experience supporting P2P/SCM or related processes.
• Strong understanding of procurement and P2P workflows.
• Hands-on experience with SAP MM and related enterprise apps.

Responsabilidades

• Provide Tier 1 support for SCM and P2P processes including POs, service entry sheets, goods receipts, invoices, and rate validations.
• Respond to inquiries about SAP and connected apps (OpenInvoice, Ariba, Maximo, TRACK, ServiceNow).
• Manage ServiceNow tickets and meet SLAs, escalating when needed.
• Troubleshoot SAP MM and P2P workflow issues and address processing delays.
• Support procurement and invoicing with suppliers and internal stakeholders.
• Assist with P2P process improvements with SCM Shared Services and related teams.
• Coordinate SAP MM enhancements with IT and external support.
• Engage stakeholders and maintain strong supplier relationships.
• Process invoice/service receipt rejections and resend system acknowledgements in OpenInvoice.
• Provide cross-functional support to other SCM activities.

Conhecimentos

Customer service

Communication

Time management

Problem solving

Team collaboration

Formação académica

High school diploma

Post-secondary in SCM/Business

Ferramentas

SAP MM

OpenInvoice

Ariba

Maximo

ServiceNow

Descrição da oferta de emprego

Term: 4 Month Contract (with potential for extension)

Schedule: Monday to Friday

About the Role

Reporting to the Team Lead, SCM Support Services, the SCM Support Analyst provides front‑line support for Supply Chain Management (SCM) applications and procure‑to‑pay (P2P) processes across the organization. This role supports internal stakeholders and external suppliers by resolving system and process‑related inquiries, managing service requests, and contributing to continuous improvement initiatives within the Supply Chain Service Center.

Responsibilities

• Provide Tier 1 support for SCM and P2P processes, including purchase orders, service entry sheets, goods receipts, invoices, payments, and rate validations.
• Respond to and resolve inquiries related to SAP and connected applications, including OpenInvoice, Ariba, Maximo, TRACK, and ServiceNow.
• Manage and action support requests through the ServiceNow ticketing system, ensuring service‑level targets are met and escalations are completed when required.
• Troubleshoot and coordinate resolution of SAP MM and P2P workflow issues, including staging table and processing delays.
• Support suppliers and internal stakeholders with procurement and invoicing processes.
• Assist with execution and adoption of P2P process improvements in collaboration with SCM Shared Services, Accounts Payable, Taxation, Master Data, Category Management, and other business groups.
• Identify process improvement opportunities and recommend solutions to enhance operational efficiency and user experience.
• Coordinate SAP MM enhancements, upgrades, and system‑related initiatives with SCM Systems, IT, and external support teams.
• Support stakeholder engagement activities and build positive working relationships with business units and suppliers.
• Process invoice and service receipt rejections, redirect requests, and resend required system acknowledgements through OpenInvoice.
• Provide cross‑functional support to other Supply Chain Service Center activities as required.

Qualifications

• Legally entitled to work in Canada.
• High school diploma required; post‑secondary education in Supply Chain Management, Business, or a related field is considered an asset.
• Minimum 3 years of experience supporting Procure‑to‑Pay (P2P), Supply Chain, Accounts Payable, or related business processes.
• Strong understanding of procurement and P2P workflows.
• Hands‑on experience with SAP MM.
• Experience supporting enterprise applications such as OpenInvoice, Ariba, Maximo, and ServiceNow is considered an asset.
• Strong customer service mindset with the ability to effectively support both internal and external stakeholders.
• Excellent verbal and written communication skills.
• Demonstrated attention to detail, accuracy, and problem‑solving abilities.
• Strong organizational and time management skills with the ability to manage high volumes of work.
• Ability to work independently while collaborating effectively within a fast‑paced team environment.
• Strong collaboration and teamwork
• Adaptability and change agility
• Technical and analytical problem solving
• Stakeholder relationship management
• Office‑based position.
• Collaborative and customer‑focused team environment.
• High‑volume workload supporting multiple stakeholders.
• Exposure to a mix of routine and complex process inquiries.
• Ergonomic workstation setup, social collaboration spaces, and flexible work arrangements where applicable.

This position supports Supply Chain Management operations and requires a strong understanding of procurement processes, enterprise business systems, and customer‑focused service delivery. Candidates with prior oil and gas industry experience will be considered an asset.