School Bookings Coordinator - Full Time

Avanti Software Inc.; Calgary; Hybrid; CAD 41,000 - 46,000; Full time

Benefits offered by this job

Complimentary YMCA Calgary membership

Health and dental benefits

Pension

Anniversary flex day

Program discounts

Leadership development

Scholarship opportunities

Paid recertification and training

Job summary

YMCA Calgary is seeking a School Bookings Coordinator to drive space sales, coordinate bookings, and manage customer inquiries with a strong focus on service excellence. The role supports rental processes, rate reviews, and collaboration with schools and internal teams to ensure smooth operations.

The successful candidate will bring 1+ year experience in accounting or office administration, solid Excel/Word skills, and strong communication abilities.

Qualifications

• Minimum of 1 year of experience in accounting procedures and office administration.
• Competent computer skills including Word and Excel and ability to learn new systems quickly.
• Excellent communication and problem-solving skills.
• Able to multi-task and demonstrate strong time-management skills.
• Current Standard First Aid with CPR-C certificated within the last 12 months from an approved AB OHS provider.
• Evidence of a clear Police Information Check and Vulnerable Sector Search.
• Three professional references.

Responsibilities

• Sell facility spaces for school bookings and facilitate booking processes (market/sell, accept bookings, communications, invoicing and collections).
• Assist with review and establishment of rental rates, conflict resolution and special events criteria.
• Liaise with schools and internal stakeholders.
• Use conflict resolution and problem-solving skills with user groups, space, times and facility usage.
• Provide exceptional customer service by handling inquiries, requests and complaints.
• Communicate YMCA services and promote facility bookings.
• Maintain knowledge of facility layout, program offerings, and event schedules.

Skills

Accounting procedures

Office administration

Word

Excel

Communication

Time management

First Aid CPR-C

Police Information Check

Vulnerable Sector Search

Education

Post-secondary certificate or diploma preferred

Tools

Word

Excel

CRM/booking software

Job description

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.

Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We alsoensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

School Bookings Coordinator
Shane Homes YMCA at Rocky Ridge
Salary: $41,495.00/year - $46,106.00/year
Start Date: Immediately

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

• Complimentary YMCA Calgary membership including a linked membership for dependent children;
• Comprehensive health and dental benefits. Premiums paid in full by the Association;
• Pension or student loan repayment plan with specified contribution matched by the Association;
• Anniversary flex day and gifts given to celebrate each year of employment;
• Program discounts;
• Ongoing leadership development and opportunities;
• Leadership award opportunities;
• Scholarship opportunities;
• Paid recertification and training.

What qualifications are we looking for?

At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following;

• Minimum of 1 year of experience in accounting procedures and office administration
• Competent computer skills including Word and Excel and ability to learn new systems quickly
• Excellent communication and problem-solving skills
• Able to multi-task and demonstrate strong time-management skills
• Current Standard First Aid with CPR-C certificated within the last 12 months from an approved AB OHS provider. Asset if certification is issued by one of the following five Canadian organizations: Canadian Red Cross, Heart and Stroke Foundation, Lifesaving Society, St John's Ambulance and/or Canadian Ski Patrol.
• Evidence of a clear Police Information Check and Vulnerable Sector Search
• Three professional reference

What does this role look like at YMCA Calgary?

Duties & Responsibilities include:

• Selling facility spaces for school bookings, facilitating booking processes (market/sell, accept bookings, communications, invoicing and collections)
• Assist with the review and establishment of rental rates, conflict resolution and special events criteria
• Liaise with schools and internal stakeholders
• Use conflict resolution and problem-solving skills with user groups, space, times, facility usage, etc.
• Provide exceptional customer service by utilizing strong communication and troubleshooting skills to manage all customer inquiries, requests, and complaints
• The ability to communicate and sell YMCA services, focusing on facility bookings
• A thorough understanding of various aspects of business including strong knowledge of the facility layout, program offerings, public and all other event schedules, and emergency procedure

What qualities do we look for in YMCA Calgary Staff and Volunteers?

Our diverse team of staff and volunteers are committed to making a positive impact in the community. In addition, they model and are committed to the following competencies:

• Developing Self and Others: Developing people with a view toward present and future capacity.
• Building Purposeful Relationships: Relating to people authentically with their best in mind.
• Creating a Culture of Community: Gathering people to purpose and vision.
• Making Intentional Impact: Intending to make a difference every day.
• Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.
• Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.
• Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.

Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement

YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally. Potential candidates will only be contacted if selected for an interview.