Customer Service Representative - South (Part Time)

Avanti Software Inc.; Calgary; On-site; CAD 21,000 - 25,000; Part time

Benefits offered by this job

Complimentary YMCA membership with dep

Program discounts

Leadership development opportunities

Leadership award opportunities

Scholarship opportunities

Paid recertification and training

Job summary

YMCA Calgary is seeking a part-time Customer Service Representative – South to join our welcoming team in Calgary. You will handle memberships and program transactions, assist with inquiries, and contribute to a supportive, service‑oriented environment at the South locations.

Applicants should have excellent customer service skills, strong English communication, and the ability to work evenings and weekends. A Police Information Check is required and training is provided.

Qualifications

• Exceptional customer service attitude.
• Strong computer skills.
• Resourceful, organized, and handles change well.
• Effective time management.
• Cash experience is an asset.
• Fluent in English verbal and written communications.
• Clear communicator - in person, over the phone, and through email.
• Evidence of a clear Police Information Check (PIC).
• Three professional references.

Responsibilities

• Identify and create opportunities to improve the YMCA experience for all.
• Develop and maintain a thorough knowledge of the organization’s products and services.
• Meet and exceed customers’ expectations in all service aspects at the Customer Service desk.
• Accurately complete all membership and program transactions, payments, and cash-outs.
• Communicate a large quantity of information clearly and concisely in person and over the telephone by understanding the organizational structure of the YMCA Calgary Association.
• Develop and maintain smooth, cooperative working relations with all staff and volunteers.
• Aid in the training of all new staff and volunteers.
• Work in a team environment to achieve optimal collective results.
• Share responsibility for weekly upkeep of desk inventory while always ensuring a well-stocked and clean work area.
• Ability to problem solve and think critically.

Skills

Customer service

Computer skills

Organized

Time management

Cash handling

English fluency

Clear communicator

Police check (PIC)

References

Job description

Customer Service Representative - South (Part Time)

Why should you join our team?

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city. Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We alsoensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community.This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Customer Service Representative - South (Part-Time)

YMCA South Locations: Brookfield Residential YMCA at Seton - Remington YMCA - Shawnessy YMCA

Start Date: Immediately

Salary: $15.00/hour - $18.66/hour

• The successful candidate must be available to work evenings and weekends.

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

• Complimentary YMCA Calgary membership including a linked membership for dependent children;
• Program discounts;
• Ongoing leadership development and opportunities;
• Leadership award opportunities;
• Scholarship opportunities;
• Paid recertification and training.

What qualifications are we looking for?

At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following;

• Exceptional customer service attitude
• Strong computer skills
• Resourceful, organized, and handles change well
• Effective time management
• Cash experience is an asset
• Fluent in English verbal and written communications
• Clear communicator - in person, over the phone, and through email
• Evidence of a clear Police Information Check (PIC)
• Three professional references

What does this role look like at YMCA Calgary?

Duties and Responsibilities include;

• Identify and create opportunities to improve the YMCA experience for all
• Develop and maintain a thorough knowledge of the organization’s products and services
• Meet and exceed customers’ expectations in all service aspects at the Customer Service desk
• Accurately complete all membership and program transactions, payments, and cash-outs
• Communicate a large quantity of information clearly and concisely in person and over the telephone by understanding the organizational structure of the YMCA Calgary Association
• Develop and maintain smooth, cooperative working relations with all staff and volunteers
• Aid in the training of all new staff and volunteers
• Work in a team environment to achieve optimal collective results
• Share responsibility for weekly upkeep of desk inventory while always ensuring a well-stocked and clean work area
• Ability to problem solve and think critically

This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required, and other duties, responsibilities, and activities may change or be assigned at any time.

What qualities do we look for in YMCA Calgary Staff and Volunteers?

Our diverse team of staff and volunteers are committed to making a positive impact in the community. In addition, they model and are committed to the following competencies:

Developing Self and Others: Developing people with a view toward present and future capacity.

Building Purposeful Relationships: Relating to people authentically with their best in mind.

Creating a Culture of Community: Gathering people to purpose and vision.

Making Intentional Impact: Intending to make a difference every day.

Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.

Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.

Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.

Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement

YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally.

Potential candidates will only be contacted if selected for an interview.