Customer Service Representative (Full Time)

Avanti Software Inc.; Calgary; Hybrid; CAD 31,000 - 39,000; Full time

Benefits offered by this job

Complimentary YMCA Calgary membership

Health and dental benefits

Pension plan with matching

Anniversary flex day and gifts

Program discounts

Leadership development

Scholarship opportunities

Paid recertification and training

Job summary

YMCA Calgary is seeking a Customer Service Representative (Full-Time) to welcome members, process memberships, and handle payments at the Rocky Ridge branch. The role requires a strong service mindset, proficient computer skills, and reliable teamwork.

You will work Monday–Friday with shifts from 10:00 am to 7:00 pm, provide clear communication, and support a family-friendly, inclusive environment with benefits and development opportunities.

Qualifications

• Exceptional customer service attitude and strong communication skills.
• Cash handling experience is an asset.
• Proficient computer skills and ability to learn new systems.
• Organized, resourceful and able to handle change calmly.
• Fluent in English, both written and verbal.
• Clear communicator in person, on the phone and by email.
• Poli ce information check and three professional references.

Responsibilities

• Identify and create opportunities to improve the YMCA experience for all.
• Develop and maintain knowledge of YMCA products and services.
• Meet and exceed customer expectations at the Customer Service desk.
• Process memberships, programs, payments and cash-outs accurately.
• Clearly communicate a large amount of information in person and by phone.
• Work with staff and volunteers to maintain smooth operations and teamwork.

Skills

Customer service

Cash handling

Computer skills

Time management

Communication

Organized

English fluent

Job description

Customer Service Representative (Full Time)

Why should you join our team?

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city. Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We alsoensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community.This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Customer Service Representative (Full-Time)

Locations: Shane Homes YMCA at Rocky Ridge

Start Date: Immediately

Salary: $31,200 - $38,809

*The successful candidate must be available to work Monday to Friday and shifts can be scheduled between 10:00 am to 7:00 pm based on branch needs.

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

• Complimentary YMCA Calgary membership including a linked membership for dependent children;
• Comprehensive health and dental benefits. Premiums paid in full by the Association;
• Pension plan with specified contribution matching by the Association;
• Anniversary flex day and gifts given to celebrate each year of employment;
• Program discounts;
• Ongoing leadership development and opportunities;
• Leadership award opportunities;
• Scholarship opportunities;
• Paid recertification and training.

What qualifications are we looking for?

At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following;

• Exceptional customer service attitude
• Strong computer skills
• Be resourceful, organized, and handle change well
• Effective time management
• Cash experience is an asset
• Fluent in English verbal and written communications
• Clear communicator - in person, over the phone, and through email
• Evidence of a clear Police Information Check with Vulnerable Sector.
• Three professional references

What does this role look like at YMCA Calgary?

Duties and Responsibilities include;

• Identify and create opportunities to improve the YMCA experience for all
• Develop and maintain a thorough knowledge of the organization’s products and services
• Meet and exceed customers’ expectations in all service aspects at the Customer Service desk
• Accurately complete all membership and program transactions, payments, and cash-outs
• Communicate a large quantity of information clearly and concisely in person and over the telephone by understanding the organizational structure of the YMCA Calgary Association
• Develop and maintain smooth, cooperative working relations with all staff and volunteers
• Aid in the training of all new staff and volunteers
• Work in a team environment to achieve optimal collective results
• Share responsibility for weekly upkeep of desk inventory while always ensuring a well-stocked and clean work area
• Ability to problem solve and think critically

This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required, and other duties, responsibilities, and activities may change or be assigned at any time.

What qualities do we look for in YMCA Calgary Staff and Volunteers?

Developing Self and Others: Developing people with a view toward present and future capacity.

Building Purposeful Relationships: Relating to people authentically with their best in mind.

Creating a Culture of Community: Gathering people to purpose and vision.

Making Intentional Impact: Intending to make a difference every day.

Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.

Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.

Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.

Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement

YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally.

Potential candidates will only be contacted if selected for an interview.