Scheduling & Staff Services Coordinator

Canucks Sports & Entertainment (CSE); Vancouver; On-site; CAD 40,000 - 55,000; Part time

Job summary

A leading sports and entertainment company in Vancouver is seeking a Scheduling and Staff Services Coordinator. This role involves providing top-notch customer service to event staff, scheduling part-time employees for events, and processing timesheets. Ideal candidates should have experience in administrative roles and possess strong organizational and communication skills. Flexibility in working shifts based on event schedules is required. Applicants are encouraged to apply directly.

Qualifications

• Minimum 1-2 years’ experience scheduling part-time unionized employees is preferred.
• Previous experience working in an administrative capacity or office setting.
• Working knowledge of MS Office programs; quick to learn new programs.

Responsibilities

• Provide one-stop scheduling services for an assigned client group.
• Monitor staffing levels by classification to ensure adequate staffing levels.
• Administer late requests, schedule changes, time-off requests.

Skills

Customer service focus

Team player

Organizational skills

Communication skills

Multi-tasking

Education

Some post-secondary education

Tools

MS Office

Database management

Job description

Overview

Position Summary The Scheduling and Staff Services Coordinator as part of the People Team is responsible for providing proactive, best-in-class customer service to our event staff and managers. Key responsibilities include scheduling part-time staff for events and timesheet processing.

Essential Duties And Responsibilities

(Other duties may be assigned as required)

• Provide one-stop scheduling services for an assigned client group; from collecting availability, scheduling events in accordance with the Collective Agreement and/or departmental scheduling guidelines to developing staff deployment plans for all events
• Monitor staffing levels by classification to ensure adequate staffing levels are maintained and that all staff have submitted up to date availability
• Communicate shortages to Manager and proactively take steps to fill vacancies
• Assist with administrative functions including monitoring and responding to staff phone calls, emails, and data entry while maintaining detailed records of all call communication
• Administer late requests, schedule and/or deployment changes, time-off requests, leaves of absence, and availability changes, etc. while maintaining appropriate staffing requirements
• Liaise with Event/Department Managers to confirm staffing deployment requirements
• Enter and complete all payroll requirements and process timesheets
• Provide People department and Managers with unexcused, late and sick employee information, and other statistical information as required
• Maintain a step-by-step procedure manual for all responsibilities and tasks performed in this role
• Update event staff message boards and assist as required with other staff services duties and projects

Required Experience And Qualifications

• Some post-secondary education is an asset
• Minimum 1-2 years’ experience scheduling part-time unionized employees is preferred
• Previous experience working in an administrative capacity or office setting
• Experience with databases, preferably with an online scheduling system
• Demonstrated ability to work as a team player with a high level customer service focus, responding to all customers with a professional and “can do” approach
• Knowledge of payroll systems and timesheet processing an asset
• Ability to work in a fast-paced, time-sensitive environment with the ability to multi-task
• Working knowledge of MS Office programs; quick to learn new programs
• Exceptional organizational and time management skills to meet tight deadlines
• Excellent written and verbal communication skills, with a strong commitment to communicate professionally and positively with staff and fans
• Ability to work independently
• Must be detail-oriented
• Flexible to work shifts during daytime office hours, Monday-Sunday, based on the Rogers Arena event schedule

Interested, qualified candidates are invited to submit their resume by clicking “Apply Now” above. This position will remain open until filled.