Scheduling Coordinator

Southern Orthodontic Partners; Langford; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

PTO

Health/vision/dental insurance

Company paid STD/LTD

Robust 401k plan

Job summary

Southern Orthodontic Partners is seeking a Scheduling Coordinator to welcome patients, answer phones, and schedule appointments for new and existing patients. The role involves maintaining the front desk, processing payments, and verifying insurance as needed.

The candidate should be friendly, organized, and eager to learn, serving as the friendly face and voice of the practice while supporting daily operations and optimal patient flow.

Qualifications

• Experience in a front-desk or dental/orthodontic office is a plus.
• Proficient in patient communication and scheduling.

Responsibilities

• Welcome patients and greet them as they visit the practice.
• Answer phones and assist patients with scheduling.
• Open and close the practice with the team.
• Process payments and assist with insurance verification.
• Be the face and voice of the practice.

Skills

Front desk

Phone handling

Scheduling

Payment processing

Insurance verification

Customer service

Multitasking

Communication

Education

High School Diploma or GED

Job description

Description

We are a state-of-the-art orthodontic practice that prides itself on clinical excellence while providing an exceptional patient experience. Our team is comprised of individuals who are self-starters, empathetic, energetic, and truly understand how to “wow” a patient. We build strong relationships with our patients, our communities, and each other – one smile at a time.

Description: Scheduling Coordinators plays a vital role in ensuring each patient receives excellent treatment! They are responsible for welcoming the patients when they visit the practice and for scheduling appointments for both new and current patients.

We are looking for people who are:

• Flexible
• Committed
• Improvement focused
• Team focused
• Fun
• Curious
• Relationship focused
• Listeners who relate with people
• Self-Starters
• Eager to learn new skills

Essential Job Functions:

• Welcome patients as they enter the practice
• Answer phones and greet patients
• Scheduling appointments for both new and current patients and answering any questions they may have about their upcoming appointments
• Assist in opening and closing the practice everyday with other members of the team
• Take payments and assist in verifying insurance, if needed
• Serve as the \"face\" and the \"voice\" of the practice

Essential Job Skills:

• Communicates effectively and respectfully to patients, Doctor and team
• Must have strong organizational skills and ability to multitask
• Ability to demonstrate reliability and responsiveness to patients and team
• General knowledge and understanding of front office and administrative duties
• Displays strong interpersonal skills and has a customer service mindset

Please note: this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice.

Requirements

Minimum Requirements:

• High School Diploma or GED
• Strong organizational skills
• Flexible Schedule

Preferred Requirements:

• 1-2 years front office experience, dental preferred

Benefits:

• Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
• Robust 401k plan, including a company match up to 4%

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, standing, walking for much of the day
• Manual dexterity Lifting up to 30 pounds (may exceed this amount at times in emergency patient situations)
• Bending and reaching

Southern Orthodontic Partners is an Equal Opportunity Employer (EEO).