Treatment Coordinator

Fitzii; Richmond Hill; On-site; CAD 42,000 - 56,000; Full time

Job summary

Davis Orthodontics in Richmond Hill is seeking a motivated Treatment Coordinator to join a friendly, fast-paced orthodontic team. You will be the first contact for patients, guide inquiries through next steps, and present treatment options with confidence.

The role emphasizes strong communication, sales aptitude, and organization in a collaborative environment designed to deliver excellent patient care.

Qualifications

• Strong communication and interpersonal skills for patient interactions.
• Sales experience helpful for presenting treatment options and payment plans.
• Ability to stay organized in a fast-paced dental front desk role.

Responsibilities

• Act as the first point of contact for new and existing patients - by phone, email, or in person
• Collect key information from new patient inquiries and guide them through the next steps
• Present treatment and financial options to patients with confidence and clarity
• Review contracts and payment plans with new patients and their families
• Coordinate insurance information and respond to coverage inquiries
• Handle payments and ensure all documentation is accurate and complete
• Conduct follow-up calls and assist with re-booking appointments
• Prepare letters for doctors and collect required signatures
• Office Reception duties - answer phone, email, text, schedule patients, check patients in/out
• Other administrative or patient care duties as required

Skills

Excellent communication

Sales experience

Customer service

Organization

Education

Dental Assistant Level II

NDAEB certification assets

Job description

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Company: Davis Orthodontics

Type: Full-time

Description:

Join a Fun, Fast-Paced Team in the World of Orthodontics!

Are you someone who thrives in a people-focused environment, enjoys creating memorable experiences for others, and has a knack for sales? Davis Orthodontics is growing, and we're looking for a motivated, outgoing individual to join our dynamic team!

About Us

Davis Orthodontics is a well-established, patient-centered orthodontic practice with multiple locations across the GTA. We’re known for our commitment to excellence, warm and welcoming environment, and our passionate team that goes above and beyond for every patient. With a reputation for clinical excellence and personalized care, our team is focused on delivering healthy, confident smiles while building lasting relationships with our patients and their families.

We are looking for someone who’s not only great with people but also has strong communication and sales skills. This is an exciting opportunity for someone who wants to grow their career in the healthcare field while making a meaningful impact on patients' lives.

What You’ll Be Doing

• Act as the first point of contact for new and existing patients - whether by phone, email, or in person
• Collect key information from new patient inquiries and guide them through the next steps
• Present treatment and financial options to patients with confidence and clarity
• Review contracts and payment plans with new patients and their families
• Coordinate insurance information and respond to coverage inquiries
• Handle payments and ensure all documentation is accurate and complete
• Conduct follow-up calls and assist with re-booking appointments
• Prepare letters for doctors and collect required signatures
• Office Reception duties - answer phone, email, text, schedule patients, check patients in/out
• Other administrative or patient care duties as required

What We’re Looking For

• Excellent communication and interpersonal skills—you love talking to people and making them feel at ease
• A natural flair for customer service and building relationships
• Sales experience is preferred—you’re confident presenting options and helping people make informed decisions
• Ability to stay organized and handle multiple tasks in a busy environment
• Positive, can-do attitude and a collaborative mindset
• Dental Assistant Level II and NDAEB certification are assets but not required

*4 Days as a Treatment Coordinator* Monday - Thursday and Friday

Great Hours | Competitive Pay | Amazing Team Culture

Davis Orthodontics is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please inform us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note due to volume, only qualified candidates will be contacted. We are unable to provide sponsorship.