Treatment Coordinator - Braced in BC

Corus-Orthodontists-1; Vancouver; On-site; CAD 47,000 - 63,000; Full time

Benefits offered by this job

Extended health coverage

Health spending account

Employee assistance program

Complimentary orthodontic treatment (l

Uniform allowance

CE education stipend: $500 annually

Job summary

Braced in BC, part of Corus Orthodontists, seeks a Treatment Coordinator in Vancouver, BC. You will welcome new patients, coordinate treatments, manage referrals, and support practice growth with a strong focus on patient experience.

Ideal candidates have orthodontic exposure, strong computer skills, and excellent interpersonal communication. This role offers a 32-hour workweek, competitive pay, and comprehensive benefits.

Qualifications

• Experience in orthodontic settings preferred.
• X-ray certification preferred.
• Sales experience is desirable.
• Proficient with computers and Microsoft Office; quick to learn new software.
• Knowledge of dental treatment plans and insurance preferred.
• Certified Dental Assistant is an asset.
• Strong interpersonal and written communication skills.
• Excellent attention to detail and time management.

Responsibilities

• Create a seamless new patient experience with professional and warm interactions.
• Coordinate treatment planning, prepare packets, contracts, and consents.
• Manage referrals and coordinator with specialists and dentists.
• Support growth guidance and consultations, track growth guidance patients.
• Assist in marketing, outreach, and community events and referrals.
• Maintain exam and consultation rooms, ensure supplies for new visits.
• Collaborate with clinical and administrative staff for smooth patient flow.

Skills

Interpersonal skills

Time management

Attention to detail

Sales experience

Patient-focused

Tools

Microsoft Office Suite

Job description

Are you passionate about creating exceptional patient experiences and helping people achieve their dream smiles? Braced in BC is seeking an energetic and passionate Treatment Coordinator to join our well-established practice in Vancouver, BC. CDA’s looking to transition to an administrator role are encouraged to apply!

What Sets Us Apart

At Braced in BC, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:

• A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
• Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual continuing education.
• Compensation & Perks That Count: Access a competitive total rewards package with an expected wage of$28-38/hr, including extended health coverage, a health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family and a uniform allowance.
• Work-Life Balance: Enjoy a 32-hour workweek, Tuesday through Friday.

How You’ll Make an Impact

• Create a Seamless New Patient Experience: Welcome new patients with professionalism and warmth—prepare welcome packets, gather health histories, coordinate x-rays and photos, and guide patients and parents through their first visit. Ensure all clinical and administrative details are ready for the doctor’s exam and follow up with patients who are undecided about starting treatment.
• Coordinate Treatment Planning: Present treatment plans and financial options clearly and compassionately. Prepare New Patient packets, schedule appointments, complete contracts and informed consents, and ensure all documentation is accurate and up to date in the practice management software.
• Manage Referrals and Specialist Coordination: Handle incoming and outgoing records for transfer patients, coordinate with oral surgeons and general dentists, send and track referral letters, and arrange any necessary pre-treatment appointments such as extractions or cleanings.
• Support Growth Guidance and Consultations: Track daily exams and growth guidance patients, assist with follow-up communications, and help coordinate appointments for impressions, separators, and treatment starts. Participate in consultations and ensure all patient statuses are correctly updated.
• Promote the Practice and Build Relationships: Actively participate in marketing and outreach efforts, including patient contests, and community presentations. Coordinate referral lunches, send thank-you notes and gifts, and maintain strong relationships with referring offices.
• Maintain a Professional and Organized Environment: Ensure the exam and consultation rooms are clean and fully stocked, purchase materials for new patient visits, and help meet monthly production goals by maintaining a high conversion rate from exams to treatment starts.
• Collaborate Across the Team: Work closely with clinical and administrative staff to ensure a seamless patient experience. Participate in team meetings, contribute to process improvements, and foster a culture of trust, respect, and cooperation. Assist in other areas if needed.

The Teammate We’re Looking For

• Experience working in a orthodontic clinic is strongly preferred.
• X-ray certification (preferred).
• Experience in sales is desirable.
• Good with computers, proficient in Microsoft Office Suite and the ability to learn new software quickly.
• Knowledge and experience with dental treatment plans and insurance requirements preferred.
• Certified Dental Assistant an asset.
• Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
• Keen attention-to-detail and time management skills.