Orthodontic Treatment Coordinator

City Orthodontics and Pediatric Dentistry; Edmonton; On-site; CAD 50,000 - 65,000; Full time

Job summary

City Orthodontics and Pediatric Dentistry in Edmonton, AB, seeks an Orthodontic Treatment Coordinator. This full-time, on-site role guides patients and families through treatment plans, explains procedures, timelines, and financial options, and supports efficient patient flow.

You will verify insurance, coordinate payments, schedule appointments, update records, and deliver friendly, professional reception and treatment consultations while upholding patient confidentiality.

Qualifications

• Proven ability to present orthodontic care plans and explain procedures.
• Familiarity with insurance benefits verification and claims coordination.
• Excellent customer service with a welcoming patient experience.
• Clear, professional communication with patients and clinical teams.
• Understanding dental care concepts, ideally orthodontics or pediatric dentistry.
• Experience in a dental/medical office and with scheduling systems.

Responsibilities

• Present treatment plans, explain procedures, timelines, and financial options.
• Schedule and manage patient appointments and update records.
• Verify insurance coverage and coordinate financial arrangements.
• Support orthodontists and clinical staff to maintain patient flow.
• Deliver high-quality customer service at reception and in consultations.
• Maintain patient confidentiality and professional standards.

Skills

Treatment planning

Coordination

Insurance verification

Claims coordination

Financial discussions

Customer service

Communication

Dental terminology

Office/admin experience

Practice management software

Time management

Patient confidentiality

Dental administration education

Education

Dental administration training or healthcare administration education

Job description

City Orthodontics and Pediatric Dentistry is a specialty dental practice focused on orthodontics, dento-facial orthopedics, and pediatric dentistry. A team of registered specialists provides gentle, comprehensive dental care for children and advanced orthodontic treatment for patients of all ages. Using modern technologies, the practice creates individualized treatment plans that support dental health, function, and aesthetics. From early pediatric care to orthodontic treatment at any stage of life, the team collaborates with patients and families to promote long-term oral health and confident smiles. The practice is committed to maintaining a welcoming environment where patients feel informed, comfortable, and supported throughout their dental journey.

Role Description

The Orthodontic Treatment Coordinator is a full-time, on-site role based in Edmonton, AB. This role is responsible for guiding patients and families through the orthodontic treatment process, including presenting treatment plans, explaining procedures, timelines, and financial options, and ensuring all questions are answered clearly. The coordinator schedules and manages appointments, prepares and updates patient records, and works closely with orthodontists and clinical staff to support efficient patient flow. Day-to-day tasks include verifying insurance coverage, processing financial arrangements, and following up with patients regarding treatment progress and upcoming visits. The role also involves delivering high-quality customer service at reception and in treatment consultations, maintaining a professional and welcoming atmosphere, and supporting practice policies and patient education initiatives.

Qualifications

• Strong skills in Treatment Planning and coordination to present, explain, and manage orthodontic care plans.
• Knowledge of Insurance processes, including benefits verification, claims coordination, and financial discussion with patients.
• Excellent Customer Service skills to provide a welcoming, supportive experience for patients and families.
• Clear, professional Communication skills, both verbal and written, to liaise with patients, families, and clinical team members.
• Understanding of Dental Care concepts and terminology, ideally with experience in orthodontics or pediatric dentistry.
• Previous experience in a dental or medical office, preferably in a treatment coordinator, administrative, or patient care role.
• Proficiency with practice management software, electronic records, scheduling systems, and basic office technology.
• Strong organizational and time-management abilities, with attention to detail and accuracy.
• Ability to work collaboratively in a team-oriented clinical environment and maintain patient confidentiality.
• Relevant education or training in dental administration, healthcare administration, or a related field is an asset.