Scheduling Coordinator

ParaMed Home Health Care; Kitchener; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading home health care provider as a Scheduling Coordinator, where you'll be the primary contact for clients and field staff. This role involves matching clients with appropriate caregivers, building care schedules, and ensuring superior customer service. With opportunities for both part-time and full-time work, you'll enjoy a supportive work environment with numerous employee perks and a commitment to compassionate care.

Benefits

Celebration and Recognition programs

Education allowance for employees and family

Employee Assistance Program

Employee perks and exclusive offers

Qualifications

• One year administrative or office experience is an asset.
• Scheduling experience is an asset.
• Healthcare background is strongly desired.

Responsibilities

• Assign appropriate staff to patients based on various factors.
• Build a care schedule for patients.
• Document and report all staff and patient interactions.

Skills

Customer Service

Communication

Compassion

Education

Administrative Experience

Healthcare Background

Tools

Computer Skills

Job description

Internet service providers may also use other standard web-based technologies to analyze your movements while accessing the Website. These technologies help the Extendicare Group ascertain the effectiveness of product and service campaigns and marketing programs, allow the Extendicare Group to customize the services offered on or through the Websites, and help determine the best use for website content, and product and service offerings. Some of this information, including the IP address, may be stored on the Extendicare Group’s Internet service provider’s server logs for extended periods of time.

Job Title: Scheduling Coordinator

You will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to appropriate field staff. This position requires availability from Monday to Friday with every other weekend, 8-hour shifts between 6am-10pm.

Why you’ll love working here:

• Celebration and Recognition programs
• Part-time and Full-time opportunities
• Education allowance for employees and family
• Employee Assistance Program
• Employee perks and exclusive offers

What you’ll do :

• Assign appropriate staff to patients based on factors including times suggested by patients, staff availability, and relevant skill sets
• Build a care schedule for patients
• Enter and update employee and patient data within computerized systems
• Respond professionally and courteously to calls and electronic communications from funders, staff, patients, and families
• Document and report all staff and patient interactions appropriately

What you bring :

• One year administrative or office experience is an asset
• Scheduling experience is an asset
• Healthcare background is strongly desired
• Strong computer skills
• Superior customer service skills
• Ability to effectively communicate both orally and in writing
• Compassion and empathy when interacting with patients and their families

Time Type:

Full time

Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible! Join a winning team and let’s succeed together!

ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.