Scheduling Coordinator

CareKW is seeking a dedicated and organized Scheduling Coordinator to manage schedules for PSWs, nurses, therapy professionals and clients. This in-person role is based at our main office and involves rotational shifts between 6 AM and 11 PM, including every other weekend.

Responsibilities:

• Serve as the primary point of contact for staff regarding scheduling inquiries and changes.
• Collaborate with department managers and supervisors to understand and align with organization’s needs and goals.
• Demonstrate flexibility in adapting to the dynamic requirements of a 24-hour healthcare operation, including working rotations on weekends and holidays.
• Available on-site to assist care staff with picking up supplies or any other support needed, ensuring continuous care.
• Participate/support new projects.
• Develop, maintain, and adjust staff schedule using scheduling software to ensure adequate coverage and compliance with organizational policies.
• Possess strong organizational, interpersonal and communication skills, along with effective problem-solving and decision-making abilities.
• Continuously monitor quality and provide recommendations for implementing improvements to the department leads.
• Exhibit strong customer service skills and a passion for delivering exceptional care and making a positive impact in the community.
• Proficient using Microsoft 365 including Excel, Outlook, PowerPoint, Teams and Word.
• Ability to work independently under time pressure and manage multiple tasks simultaneously with phone calls, emails, and monitoring Team Chat.
• Demonstrate initiative, teamwork and ability to prioritize tasks while accommodating the organization’s evolving needs.
• Maintain a professional and courteous demeanor in all interactions with organizational stakeholders.
• Other related tasks to be assigned as required.

• Previous experience in healthcare scheduling or a similar role.
• Strong organizational and communication skills.
• Must be available for rotating shifts between 6 AM to 11 PM.
• Must work every other weekend.
• Should be willing to work on Stat holidays to provide continuous care.
• Proficiency in scheduling software and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Hold a valid work permit (if applicable).

• Competitive pay.
• Healthcare benefits program (Healthcare Spending Account).
• Group Retirement Savings Plan Program.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment.
• Strong IT support.
• Meaningful work that makes a difference in patients' lives.

• Main office (in-person position).

• Rotational shifts between 6 AM and 11 PM.
• Every other weekend required.

CareKW is committed to providing equal employment opportunities and fostering an inclusive and accessible environment for all individuals. Accommodations are available upon request for applicants taking part in all aspects of the recruitment and selection process. If you require accommodation during the hiring process, please contact hr@carekw.ca.