Cruise Coordinator/Scheduler

Havens Alliance Group - Executive & Technology Talent Solutions; Sydney; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Cruise Coordinator/Scheduler to manage schedules for cruise coordinators and guides in Sydney. This role involves supplier communication, staff scheduling, and ensuring high customer service standards. The position is seasonal, requiring flexibility and strong organizational skills.

Qualifications

• Experience scheduling employees.
• Ability to work well under pressure.

Responsibilities

• Assist with confirming suppliers and scheduling for cruise coordinators.
• Distribute updated information regarding dispatch and tour departures.
• On-call for sick call ins and ship cancellations.

Skills

Effective communication

Conflict resolution

Organizational skills

Attention to detail

Customer-focused

Scheduling

Job description

Cruise Coordinator/Scheduler assists with confirming suppliers and completes the schedule for the team of cruise coordinators and Cruise guides working out of the Port of Sydney, NS. They can work remotely. Assist in the administrative side of applying appropriate risk management strategies which will impact on the company's financial results, reputation, and client relationships.

• Receives updated tour counts and provides that information to our suppliers.
• Distributes any updated information regarding dispatch and tour departures to the on-site coordinating team.
• Ensures suppliers are contacted with updated tour numbers and meal requests - if applicable
• Distributes duties to staff (break, replacement, support for staff in other areas)
• Responsible to be objective, fair, and thorough and comply with practices and procedures to provide the highest level of customer service.
• Schedules Tour Guides in WIW system matching needs for the day
• On-call for sick call ins and ship cancellations to ensure guides are notified timely and operations run smoothly
• Assist with hiring and training of new tour guides, with support of senior guides.
• Effectively and professionally communicates to management and clients and to build rapport with team members and business partners using a variety of techniques.
• Resolves minor conflicts and issues and escalates to others as appropriate.
• Operates within company and legal policies.
• Works to help maximize efficiencies and revenues for the respective departments.
• Responds to as many concerns and compliments as possible, both positive and negative
• Share, explain and consistently exhibit the company's philosophy for customer service excellence.
• Assist with monitoring successful on-boarding for all staff.
• Work closely with cruise operations manager to monitor labour costs daily.

Work Hours

• Seasonal position from approximately April to November
• Irregular work schedules that take place over 7 days per week including holidays

Skills Required

• Professional manner and appearance.
• Effective communication and conflict resolution skills.
• Ability to work well under pressure and follow instructions/guidelines.
• Excellent organizational skills.
• Excellent oral and written communication skills
• Strong observation skills, attention to detail
• Friendly, customer-focused personality
• Experience scheduling employees