Customer Advocate

LMN; Markham; Remote; CAD 50,000 - 70,000; Full time

Job summary

Join a leading company in the green industry as a Customer Advocate. In this remote role, you will ensure customer success by providing support and guidance on our all-in-one business management solutions. With a collaborative team culture, you will thrive in a fast-paced environment, utilizing your strong communication and problem-solving skills. This position offers opportunities for growth and a supportive work-life balance with benefits like unlimited PTO and RRSP matching.

Benefits

Employer-funded benefits

RRSP matching

Unlimited PTO

Paid holidays

Holiday break from Dec 24 - Jan 1

Qualifications

• 2+ years of customer support experience, preferably in B2B SaaS or tech.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer inquiries via email, phone, and live chat.
• Assist customers with product questions and technical issues.
• Document interactions accurately and maintain data hygiene.

Skills

Communication

Problem Solving

Customer Service

Education

Post-secondary education in business administration or IT-related field

Tools

Salesforce

Zendesk

QuickBooks

Job description

Join to apply for the Customer Advocate role at LMN.

What Makes Us Stand Out: With the combined strengths of SingleOps and Landscape Management Network (LMN), we lead the way in all-in-one business management solutions for the green industry. Every day, thousands of professionals in landscaping, tree care, design/build, snow removal, irrigation, and more rely on our tools to transform their business operations. From managing customer records and creating estimates to scheduling crews, processing payments, and gaining insights into real-time profitability—our software does it all. Together, our customers have processed over $4 billion in revenue, driving forward the green industry's digital evolution.

Our Culture and Mission: We're on a mission to reshape an age-old industry, and we're looking for people who thrive on challenging and meaningful work. Our environment is highly collaborative, innovative, and supportive, with a shared commitment to having fun while making an impact. We live by our core values: We Before Me, Bias to Act, Growth Mindset, The Extra 1%, Forgiveness, and 1 Customer, 1 Team. If this resonates with you, we'd love to meet you and explore how you can help us build the future of the green industry!

Our culture and growth have been recognized with multiple awards, making it a great time to join!

• Certified Great Place to Work Canada 2024
• Comparably 2024 #23/100 Best (small/medium companies) Leadership Teams
• Comparably 2024 #63/75 (small/medium companies) Happiest Employees
• #9 Atlanta Business Chronicle's 2024 Best Places to Work
• #6 Built In's 2024 Top Startups in Atlanta
• Inc Magazine's 2023 Best Places to Work
• Inc. 5000: #131 Southeast Regional America's Fastest Growing Companies 2024

The Role: In this dynamic role, you'll be at the forefront of our customers' success, ensuring they get the answers they need and feel empowered to use our products effectively. As part of our Customer Support team, you'll work directly with clients, making every interaction impactful. If you're passionate about technology and thrive in a fast-paced environment, this is your opportunity to grow and make a difference. Join us and be the friendly expert our clients rely on to unlock their potential!

Location: Remote

In this role, you will:

• Respond promptly and professionally to customer inquiries via email, phone, live chat, and other channels.
• Assist customers with product questions, technical issues, and troubleshooting, providing clear instructions and solutions.
• Contribute to developing support resources like knowledge base articles, FAQs, and tutorials to enable self-service and mentor new team members.
• Develop deep knowledge of our products & integrations and the industries we serve to assist customers and internal teams.
• Uphold company policies while delivering exceptional service, ensuring fast responses and high customer satisfaction.
• Document interactions accurately and maintain data hygiene daily.

Does this sound like you?

• 2+ years of customer support experience, preferably in B2B SaaS or tech.
• Post-secondary education in business administration or IT-related field.
• Strong written and verbal communication skills, with ability to explain technical concepts clearly.
• Excellent problem-solving and critical thinking skills.
• Ability to thrive in a fast-paced environment.
• A passion for customer service and exceeding expectations.
• Ability to work independently and in a team with a positive attitude.

Preferred but not required:

• Experience with Zapier integrations.
• Fluency in Spanish or French.
• Familiarity with Salesforce, Zendesk, or QuickBooks.
• Experience supporting cloud-hosted software.

Note: SingleOps/LMN does not sponsor work authorization; candidates must have proper work authorization in Canada.

Why you'll love it here:

• Join a collaborative, supportive team culture that values fun and impact.
• Enjoy employer-funded benefits, RRSP matching, unlimited PTO, paid holidays, and a holiday break from Dec 24 - Jan 1.
• Work-life balance and a great environment to grow your career.