Sales Support/Order Desk

AppleOne, Inc.; Mississauga; On-site; CAD 60,000 - 85,000; Full time

Job summary

AppleOne, Inc. is seeking a Sales Support/Order Desk professional in Mississauga, ON for a permanent position. The role focuses on managing B2B orders in NetSuite, tracking shipments, and maintaining accurate data across portals.

The job requires handling inquiries, shipping and billing issues, RMAs and credits, and ensuring timely communication with customers. primarly responsible for coordinating with Sales, Purchasing, Warehouse and Production teams to ensure smooth order fulfillment and

Qualifications

• Experience in processing B2B orders and customer inquiries.
• Strong data entry and data accuracy focus.
• Ability to coordinate with Sales, Purchasing, Warehouse and Production teams.

Responsibilities

• Manage B2B customer orders in NetSuite, including pricing, availability, delivery dates, and shipment tracking.
• Handle customer inquiries, complaints, shipping and billing issues, RMAs, credits, and product documentation.
• Maintain accurate customer and product data, update online portals, and coordinate with cross-functional teams.

Skills

Customer service

B2B orders

Data entry

Tools

NetSuite

Job description

Sales Support/ Order Desk.

Mississauga, ON- permanent job

60k and up

Duties

• Manage B2B customer orders in NetSuite, including pricing, availability, delivery dates, and shipment tracking.
• Handle customer inquiries, complaints, shipping and billing issues, RMAs, credits, and product documentation.
• Maintain accurate customer and product data, update online portals, and coordinate with Sales, Purchasing, Warehouse, and Production teams.