Bilingual Customer Service Representative/Order Management - HYBRID *

Beyond Bilingual Inc.; Mississauga; Hybrid; CAD 60,000 - 65,000; Full time

Job summary

Beyond Bilingual Inc. in Mississauga is seeking a Bilingual Customer Service Representative/Order Management for a HYBRID, full-time PERM role (2 days in office, 3 days from home). Shifts and hours: Monday to Friday, with 3 shift options to choose from.

You will respond to incoming calls about parts or machines, and process orders, listening to and resolving customer needs to elevate the overall customer experience.

Qualifications

• A minimum of 3 years of full Order Management.
• Must be Fully Bilingual English and French.
• Strong customer service and troubleshooting skills.
• Computer literate, including effective working skills of MS Office and Lotus Notes.
• Exceptional conflict resolution, negotiation, and objection handling skills.
• Customer Focus.
• Excellent interpersonal skills.
• Teamwork.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

Responsibilities

• Respond to incoming customer calls relating to parts or machines.
• Process customer orders.
• Listen to and resolve customer needs to elevate the customer experience.

Skills

Order management

Bilingual EN/FR

Customer service

Troubleshooting

Conflict resolution

Attention to detail

Interpersonal skills

Teamwork

Pressure handling

Tools

Lotus Notes

MS Office

Job description

Bilingual Customer Service Representative/Order Management-HYBRID

Full-Time, PERM Location: Mississauga-HYBRID (2 Days in Office, 3 Days Work from Home) Hours: Monday to Friday (there are 3 shifts to choose from ( 7am to 3pm, or 8am to 4pm or 9pm to 5pm)-Flexible Salary: $60K-$65K Company: Established in the 1950s, our client is a leading product and service provider specializing in industrial tools, systems, and equipment. They have over 200 distributors across Canada supported by a nationwide sales, distribution, and service network. They are committed to providing high-quality, state-of-the-art, efficient products for customers, while saving them money and respecting the environment.

Job Summary:

The Customer Service Representative responds to incoming customer calls relating to parts or machines and process customer orders. In this role, you will listen to and resolve customer needs in a manner that elevates their overall customer experience.

PERKS:

• Benefits: Medical, Dental, Vision
• Pension Plan and RSP matched by company 3%
• Excellent salary and great place to work
• Life Insurance. STD, LTD
• Gym membership with Goodlife
• Tuition reimbursement
• North American Training Academy
• Holiday parties and other monthly social events
• Open door management that promotes employee trust and autonomy

Skills and Abilities:

• A minimum of 3 years of full Order Management
• Must be Fully Bilingual English and French
• Strong customer service and troubleshooting skills
• Computer literate, including effective working skills of MS Office and Lotus Notes
• Exceptional conflict resolution, negotiation, and objection handling skills
• Customer Focus
• Excellent interpersonal skills
• Teamwork
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.