Sales Supervisor, Vancouver

RIMOWA GmbH; Vancouver; Hybrid; CAD 55,000 - 80,000; Full time

Job summary

RIMOWA GmbH is seeking a Sales Supervisor in Vancouver to assist the store team with service and operations, driving productivity and performance. The role emphasizes selling to meet targets, clienteling, and upholding customer-focused service within company policies.

Responsibilities include supporting store marketing initiatives, training, KPI management, and maintaining client relationships while ensuring flawless store operations and product knowledge across the team.

Qualifications

• Selling skills aimed at meeting monthly personal sales goals.
• Maintains client book and regularly follows up with clients.
• Learns and effectively conveys product information to customers.

Responsibilities

• Achieves monthly and annual sales targets using updated product knowledge and service skills.
• Maintains client book; follows up with clients and meets clienteling goals.
• Assists Boutique Manager with store marketing initiatives.
• Supports training and KPI management for sales staff.
• Provides superior customer service and leads staff in partnership with management.
• Processes customer repairs when requested.
• Adheres to store procedures for opening/closing, display, and shipments.
• Ensures facility maintenance, presentation and organization.
• Exhibits proficiency in computer programs used by the Company.

Skills

Selling skills

Clienteling

Customer service

Product knowledge

Relationship building

Education

High School diploma or equivalent

Tools

Computer software

Job description

The RIMOWA Sales Supervisor is responsible for assisting the store team in all service and operational duties to help increase store productivity and performance.

STRENGTHS FOR SUCCESS

• Selling skills with ability to meet monthly personal sales goals
• Strong clienteling/customer development skills
• Customer focus: Dedicated to meeting customer expectations and requirements within Company policy parameters
• Ability to establish and maintain effective relationships with customers via clienteling
• Ability to learn and effectively convey product information

ESSENTIAL JOB FUNCTIONS

Sales Generation:

• Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
• Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
• Assists Boutique Manager with execution of store marketing initiatives
• Assists In training efforts and KPI management for sales team

Customer Service:

• Provides superior customer service
• Assisting and leading sales staff in partnership with store management
• Processes customer repairs when requested

Operations:

• Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
• Ensures facility maintenance, presentation and organization
• Exhibits proficiency in computer programs used by the Company

Profile

• High School diploma or equivalent
• Detail oriented, task focused
• Professional, strong communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ability to work varied hours/days, including nights, holidays weekends and
• Must be able to lift large boxes up to 25lbs repeatedly