Luxury Luggage Sales Lead

RIMOWA GmbH; Vancouver; Hybrid; CAD 55,000 - 80,000; Full time

Job summary

RIMOWA GmbH is seeking a Sales Supervisor in Vancouver to assist the store team with service and operations, driving productivity and performance. The role emphasizes selling to meet targets, clienteling, and upholding customer-focused service within company policies.

Responsibilities include supporting store marketing initiatives, training, KPI management, and maintaining client relationships while ensuring flawless store operations and product knowledge across the team.

Qualifications

• Selling skills aimed at meeting monthly personal sales goals.
• Maintains client book and regularly follows up with clients.
• Learns and effectively conveys product information to customers.

Responsibilities

• Achieves monthly and annual sales targets using updated product knowledge and service skills.
• Maintains client book; follows up with clients and meets clienteling goals.
• Assists Boutique Manager with store marketing initiatives.
• Supports training and KPI management for sales staff.
• Provides superior customer service and leads staff in partnership with management.
• Processes customer repairs when requested.
• Adheres to store procedures for opening/closing, display, and shipments.
• Ensures facility maintenance, presentation and organization.
• Exhibits proficiency in computer programs used by the Company.

Skills

Selling skills

Clienteling

Customer service

Product knowledge

Relationship building

Education

High School diploma or equivalent

Tools

Computer software

Job description

RIMOWA GmbH is seeking a Sales Supervisor in Vancouver to assist the store team with service and operations, driving productivity and performance. The role emphasizes selling to meet targets, clienteling, and upholding customer-focused service within company policies.

Responsibilities include supporting store marketing initiatives, training, KPI management, and maintaining client relationships while ensuring flawless store operations and product knowledge across the team.